Customer Service Administrative Assistant
Resume:
Marilyn Washington
Glen Burnie, Maryland 21061
(202) 412- 0213
******@*****.***
D ear Sir or Madam:
I am sending this letter to express an interest in applying for a position with your company. I have enclosed a resume for your perusal. You will notice that although my resume gives an adequate background of my skills and experiences. I feel that an interview will allow you to gain an actual sense of my capabilities and how I may be able to compliment your fine organization.
I am requesting, at this time, an opportunity to schedule an appointment so that we may be able to meet and further discuss the needs of your company and how I may be able to fulfill those needs. I can be reach at the numbers above at your convenience.
Thanking you in advance for any consideration of this matter.
Sincerely,
Ms. Marilyn Washington
Marilyn Washington
313 Oak Manor Drive, Apt. 201
Glen Burnie, Maryland 21061
(202) 412- 0213
******@*****.***
Experience
Menu Clerk/ Dietary Aide
Laurel Regional Hospital, Laurel, MD
September 2013 - Present
● Utilizing my customer service skills, I greeted daily hospital personnel, ascertain the nature of the visit and assist in request.
● On a daily basis, answered and made non-technical calls on behalf of the senior staff, providing routine information and referring callers to appropriate staff members when specific information was required.
● Check menu changes from doctors’ orders.
● Maintained various charts in accordance with established guidelines; codes and files records in the proper manner allowing for easy retrieval; ensures files are current and in keeping with the supervisor's policy for timeliness.
● Prepare patient menus according to doctors’ orders.
● Check menu with food items on tray line.
● Prepare snack bags for Diabetic patients
Hostess
UNO Chicago Grill, Bowie, MD
April 2012 - September 2013
● Utilizing my customer service skills, I greeted daily visitors, ascertain the nature of the visit and assist in item selection.
● On a daily basis, answered and made non-technical calls on behalf of the senior staff, providing routine information and referring callers to appropriate staff members when specific information was required.
● Responsible for store supplies inventory at host desk and ready for guest.
● On a daily basis add a new supply of items to display. Replenishment (Seasonal)
Macy’s Department Store, Bowie, MD
November 2011 - February 2012
● Utilizing my customer service skills, I greeted daily visitors, ascertain the nature of the visit and assist in item selection.
● Responsible for store supplies inventory to include performing weekly inventory to ensure all supplies are stocked and ready for sell.
● On a daily basis add a new supply of items to sale display. Administrative Assistant/ Receptionist/ Timekeeper New York City Housing Authority, New York City, NY March 2003 - July 2008
● Monitored time cards for 40 workers on housing Kronos system to ensure time and attendance conformed to pre-scheduled work hours.
● Created and utilized access database to track housing repairs to produce request such as numbers of repairs and timeline of completions.
● Provided weekly projected repair schedule with estimated completion date for supervisor’s approval.
● Responsible for reviewing and verifying local travel vouchers submitted by repair staff.
● On a daily basis, answered and made non-technical calls on behalf of the senior staff, providing routine information and referring callers to appropriate staff members when specific information was required.
● Utilizing my customer service skills, I greeted daily visitors, ascertain the nature of the visit and directed to the appropriate staff member or destination.
● Independently received and reviewed daily incoming correspondence to promptly identify the appropriate action and/or suspense date; selects, complies, and attaches all appropriate supplemental documentation necessary for senior staff response to correspondence. Utilizing own initiative, alerted supervisor to important matters and deadlines to assure accurate and timely response.
● Reviewed correspondence to ensure accuracy in spelling, grammar, punctuation, attachments, and conformance with established correspondence guidelines; ensures corrections are completed promptly.
● Composed and typed various letters, memorandums, classified information pertaining to individual clients, update section organization charts, and reports using proper format and required forms. Researched and gathered information and data, prepared final document from rough notes or verbal instructions.
● Scheduled meetings for senior staff members to include preparation of agenda, and notification of attendees; ensured supervisor and/or staff members were fully briefed and/or had available background information on matters to be considered prior to scheduled meetings or appointments so he/she can be adequately prepared.
● Maintained various alphabetical and subject matter files in accordance with established guidelines; codes and files records in the proper manner allowing for easy retrieval; ensures files are current and in keeping with the supervisor's policy for timeliness.
● Responsible for office supplies inventory to include preparing purchase orders for supplies and equipment; performing weekly inventory to ensure all supplies are stocked and ready for use. Administrative Assistant/ Office Manager
New York City Department of Education, New York City, NY April 1997 - November 2002
● Supervised secretarial pool of five secretaries, providing guidance on proper format of memorandums, letters, various reports, reviewed workload, and set deadlines for completion.
● Drafted standard operation procedures for internal routing of correspondence to improve the efficiency of the administrative support staffs’ processes.
● Conducted interviews of Student Interns and made appropriate placements.
● Created and utilized excel spreadsheet to track the number of students in all New York City schools, ensuring a more accurate and efficient process to produce the annual census report.
● On a daily basis, answered and made non-technical calls on behalf of the Deputy Superintendent and senior staff, providing routine information and referring callers to appropriate staff members when specific information was required.
● Utilizing my customer service skills, I greeted daily visitors, ascertain the nature of the visit and directed to the appropriate staff member or destination.
● Independently received and reviewed daily incoming correspondence to promptly identify the appropriate action and/or suspense date; selects, complies, and attaches all appropriate supplemental documentation necessary for senior staff response to correspondence. Utilizing own initiative, alerted supervisor to important matters and deadlines to assure accurate and timely response.
● Reviewed correspondence to ensure accuracy in spelling, grammar, punctuation, attachments, and conformance with established correspondence guidelines; ensures corrections are completed promptly.
● Composed and typed various letters, memorandums, classified information pertaining to individual clients, and reports using proper format and required forms. Researched and gathered information and data, prepared final document from rough notes or verbal instructions.
● Scheduled meetings for Deputy Superintendent and senior staff members to include preparation of agenda, and notification of attendees; ensured supervisor and/or staff members were fully briefed and/or had available background information on matters to be considered prior to scheduled meetings or appointments so he/she can be adequately prepared.
● Maintained various alphabetical and subject matter files in accordance with established guidelines; codes and files records in the proper manner allowing for easy retrieval; ensures files are current and in keeping with the supervisor's policy for timeliness.
● Responsible for office supplies inventory to include preparing purchase orders for supplies and equipment; performing weekly inventory to ensure all supplies are stocked and ready for use. Education
University of Phoenix
Bachelor of Science in Business Administration
Skills
● Ability to supervise a group of employees
● Over ten years of administrative experience
● Ability to work several operating systems, including Windows and Mac
● Proficient typing speed of 55wpm
● Excellent communication and interpersonal skills
● Ability to operate the Kronos Timekeeping System
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