IT support

Developer and DBA specialising and Analysis with extensive experience in the full life cycle of the software design process including requirements definition, prototyping, design, interface implementation, testing and maintenance. Experienced in Technical support, managing, project management and sales with different kind of I.T solutions and hardware.

Strong qualities and skills in sales, leadership, teamwork, negotiation and communication.

Excellent skills in relationship management with senior management and external clients.

Excellent Communication skills.

Summary of Qualification

Working as a IT Support Specialist,Etihad Airways Centre, Abu Dhabi, UAE

Worked as a 1st Line Dell International enterprise Support,, Karachi, Pakistan

1 year of Oracle Database Support experience with Amazon, Cape Town, South Africa.

4 years of Software development experience with Nexcom Communications, South Quays London, UK,

Auriga Associates System Integrators (Private) Limited, Pakistan, Acetech System Integrators and Developers (Private) Limited, Pakistan and Hamdard University Pakistan, focusing on the processes of Software Development Life Cycle and evolving business information & processes.

Possess expertise Analysis/Design and Oracle Developer, skilled at progressing from problem statement to well-documented designs.

Effective and demonstrated Technical, Leadership, Entrepreneurial, Team Player, Problem Solving and Client facing skills with a passion to learn new skills and improve existing.

Analytical thinker that consistently resolves ongoing issues or defects, often called upon to consult on problems that have eluded resolution by others.

Skills

ITIL

ITIL Foundation V3 Certiication

Database

Oracle 8,8i,9i MS Access, OCP Certified

OS

MS Windows XP/7/8/10

Language

SQL,PL-SQL

Tools

Erwin v3, Oracle Forms v6 & 6i, Oracle Reports, Oracle Project Builder, MS-Office, Sql Loader, OEM

Detailed Work Experience

January `16- Current

Working in a prestigious company of uae jumbo electronics as an IBM contractor for the project of etihad airways providing it support to etihad staff all across the globe in etihad global contact centre. Performing various degrees of problem determination and resolution of desktop hardware and software through effective tools as per contracted SLA. Performing IMAC activities, resolving citrix Issues, data backups and restore on certain levels for clients. Understanding the local and regional infrastructure and key contacts and ensure that proper team is aware of the problem and ready for taking action.Playing a responsible role in the migration process of Air seychelles and Alitalia airlines as both of these airlines are acquired by Etihad Airways Group.

April `13- August’15

Worked as a 1st line Dell international enterprise Support, where customers are served for their out of warranties systems and also were helped in solving the problems, responsibilities includes provide superior service support for inbound calls, Use technical listening skills that support effective telephone communication like call back,holds and unintentional disconnects.

Worked in a Oracle Database Support assistant in AWS Data Centre South Africa Ma12 – Jan `13

Provide Basic technical support on SQL&PLSQL, Functions, Stored Procedures, Packages, Views, Materialized Views and Tables creations and data allocations over the virtual machines to EC2 Customers.

Creating reports and all Customized reports according to the requirements

Provide support to end users on a variety of issues and Identifying, researches, and resolves technical problems.

Respond to telephone calls, email and personnel request.

Nexcom Communications Jan ’08 – 2012

Programmer of Inventory Control System, System Configuration Utility modules and Billing System for Nexcom Communications. This Company is a Pvt Ltd based in London and offers the great deals in Samsung communication systems.

Managed, analysed, designed and integrated the modules Inventory Control System FIFO method. It also supports multiple users and Includes Clients Requests, Orders, In House Orders, Deliveries and Issue Notes. The System Configuration Utility serves the need for gathering the information and recommending a perfect solution on behalf of the details and solution provided to the system. The position responsibilities included requirements analysis and design, database modelling and schema generation using Erwin v3. Oracle 9i was used as the database and Project Builder was used to manage the project.

Auriga Associates System Integrators Pvt. Ltd. Jan ’03 – May ‘04

Programmer of core modules for Pakistan Security Printing Corporation (PSPC).PSPC is primarily responsible for the production of currency notes for the Pakistani government and is the only organization in the country dealing with security printing. Other products, besides annual output of one billion stamps, include passports, national identity cards, cheques and revenue documents.

Programmer of modules for Pakistan Security Papers Ltd (SPL).SPL is primarily responsible for the producing of paper for the Printing Corporation detailed above and is the only organization in the country dealing with security papers.

Managed, analysed, designed and integrated the modules General Ledger System which supports multiple users with many special features for handling the general ledger and financial reporting functions. It Includes chart of accounts, financial statements, account Inquiry to keep the client updated with their customers and their suppliers credit. The module is integrated with Budget system to plan and forecast the company through a complicated maze of financial and strategic decisions that are having immediate impacts. The position responsibilities included requirements analysis and design, database modelling and schema generation using Erwin v3. Oracle 9i was used as the database and Project Builder was used to manage the project.

Hamdard University City Campus (HUCC) Karachi, Pakistan Apr ’02 – Jun ‘02

Database Administrator for Hamdard University Karachi a leading university providing quality education.

Supervised and Supported the Student Information System, This system was a mission to provide complete and reliable Information for all the Students enrolled and registered and graduated. It also calculates the results, CGPA, Attendance, Fees, academic careers, courses, and faculty member’s information in relevant manner. The position responsibilities included monitoring the Query process times, maximising database performance, maintaining backup and recovery plans, creating and dropping schema and objects using OEM DBA Studio.

Education

ITIL (Information Technology Infrastructure Library) Foundation V3 Certiication Awarded Mar 2017

M.s in Innovative Technology, University of East London (UEL). ID 0854795/1 Awarded Feb 2011

MBA in Information Technology, Barbican University (BU Ref: 060*-****-****).

Study Centre: St. Paul’s College of Higher Education. London UK (March 2007)

Oracle Certified Professional (OCP) Database Administration. V8. year 2002

1 Year Diploma in Oracle 8 DBA and Developer v6, year 2001-02, Ora-tech Education Services Karachi Pakistan.

Bachelors in Commerce, Karachi University (Dec 1998) Karachi Pakistan2nd Division.

Major Achievements

Ranked 2nd in the cohort of 36 students in Oracle Diploma.

Given a performance bonus, a salary raise and more challenging responsibilities on completion of Inventory system (ICS) project within timelines.

Raised an amount of Pakistani Rupees 10,000 for Shaukat Khanum Memorial Cancer Hospital in 1993, working voluntarily with a team of seven students

Interests and Activities

Browsing the internet and watching movies.

Travelling and studying cultures.

Playing Tennis, Squash

References, recommendation and appreciation letters are available on request.

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