Lebohang Marvin Mphakathi

Address: **** ******* **** *** *, Vosloorus, 1475

Tel (work): 012-***-****

Cell: 082-***-****

Email: aczzpc@r.postjobfree.com

1

PERSONAL PROFILE

Identity Number : 840-***-**** 088

Nationality : South African

Gender : Male

Driver’s licence : Yes

Criminal record : None

Health : Excellent

Languages : English

Isizulu

Tswana

Xhosa

EDUCATIONAL QUALIFICATIONS

High School: Vosloorus Comprehensive School

Highest standard passed: Grade 12 - 2002

Subjects: English

South Sotho

Mathematics

Physical Science

Electronics

Technical Drawing

SKILLS

Communication

Critical Thinking

Problem Solving

Evaluate Solutions

Telephone Etiquette

Typing

Interpersonal Skills

COMPUTER LITERACY

MS Windows

MS Word

MS PowerPoint

MS Excel

Lebohang Marvin Mphakathi

Address: 8240 Rantsoe cres ext 9, Vosloorus, 1475

Tel (work): 012-***-****

Cell: 082-***-****

Email: aczzpc@r.postjobfree.com

2

WORK EXPERIENCE

Call Centre Supervisor

03March 2014 till 08 December 2016

Supervise the work processes, systems and staff members 2. Compile reports

3. Train staff members

4. Maintain good client relations

5. Perform administrative tasks

November 2012 till February 2014 Call Centre Department, Ampath

Call Centre Agent

Answering of Inbound calls on a daily basis

Customer focused

Collections on call centre level when handling a call

Perform some administrative tasks

Assisting patients by making payment arrangements

Resubmission of accounts to medical aid where needed

Processing of credit card payment telephonically

Assist internal and external clients/patients

Uphold the values of the organization at all times May 2008 till October 2012 NUDEBT Management

Debt Collector

Outbound calls

Handling of all queries

Inbound calls

Traffic line collections

Tracker collections

Atech Netstar collections

2007 Flexi Trade

Debt Collector

Outbound calls

Handling of all queries

Inbound calls

Customer Service

Collections

Invoicing & Vetting

Lebohang Marvin Mphakathi

Address: 8240 Rantsoe cres ext 9, Vosloorus, 1475

Tel (work): 012-***-****

Cell: 082-***-****

Email: aczzpc@r.postjobfree.com

3

Singing AOD documents

Phone tracing

Field Tracing

REFERENCES

Name: Dan Jiyane

Company: Ampath – Supervisor Call Centre

Contact Numbers: 012 – 678 1199

Name: Juanita Kariem

Company: Ampath – Assistant Manager

Contact Numbers: 012 – 678 1171

Name: Bongani Bekembo

Company: NuDebt – Supervisor

Contact Numbers: 011 – 724 5621 / 5600 or 083-***-**** Name: Charmaine Harding

Company: NuDebt – Admin Manager

Contact Numbers: 011 – 724 5600 / 5651

Name: Leonie Meyer

Company: Flexi Trade - Manager

Contact Numbers: 072-***-**** / 011 – 749 8300

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