Customer Service Manager
Resume:
Lebohang Marvin Mphakathi
Address: **** ******* **** *** *, Vosloorus, 1475
Tel (work): 012-***-****
Cell: 082-***-****
Email: *************@*****.***
1
PERSONAL PROFILE
Identity Number : 840-***-**** 088
Nationality : South African
Gender : Male
Driver’s licence : Yes
Criminal record : None
Health : Excellent
Languages : English
Isizulu
Tswana
Xhosa
EDUCATIONAL QUALIFICATIONS
High School: Vosloorus Comprehensive School
Highest standard passed: Grade 12 - 2002
Subjects: English
South Sotho
Mathematics
Physical Science
Electronics
Technical Drawing
SKILLS
Communication
Critical Thinking
Problem Solving
Evaluate Solutions
Telephone Etiquette
Typing
Interpersonal Skills
COMPUTER LITERACY
MS Windows
MS Word
MS PowerPoint
MS Excel
Lebohang Marvin Mphakathi
Address: 8240 Rantsoe cres ext 9, Vosloorus, 1475
Tel (work): 012-***-****
Cell: 082-***-****
Email: *************@*****.***
2
WORK EXPERIENCE
Call Centre Supervisor
03March 2014 till 08 December 2016
Supervise the work processes, systems and staff members 2. Compile reports
3. Train staff members
4. Maintain good client relations
5. Perform administrative tasks
November 2012 till February 2014 Call Centre Department, Ampath
Call Centre Agent
Answering of Inbound calls on a daily basis
Customer focused
Collections on call centre level when handling a call
Perform some administrative tasks
Assisting patients by making payment arrangements
Resubmission of accounts to medical aid where needed
Processing of credit card payment telephonically
Assist internal and external clients/patients
Uphold the values of the organization at all times May 2008 till October 2012 NUDEBT Management
Debt Collector
Outbound calls
Handling of all queries
Inbound calls
Traffic line collections
Tracker collections
Atech Netstar collections
2007 Flexi Trade
Debt Collector
Outbound calls
Handling of all queries
Inbound calls
Customer Service
Collections
Invoicing & Vetting
Lebohang Marvin Mphakathi
Address: 8240 Rantsoe cres ext 9, Vosloorus, 1475
Tel (work): 012-***-****
Cell: 082-***-****
Email: *************@*****.***
3
Singing AOD documents
Phone tracing
Field Tracing
REFERENCES
Name: Dan Jiyane
Company: Ampath – Supervisor Call Centre
Contact Numbers: 012 – 678 1199
Name: Juanita Kariem
Company: Ampath – Assistant Manager
Contact Numbers: 012 – 678 1171
Name: Bongani Bekembo
Company: NuDebt – Supervisor
Contact Numbers: 011 – 724 5621 / 5600 or 083-***-**** Name: Charmaine Harding
Company: NuDebt – Admin Manager
Contact Numbers: 011 – 724 5600 / 5651
Name: Leonie Meyer
Company: Flexi Trade - Manager
Contact Numbers: 072-***-**** / 011 – 749 8300
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