Business Analyst

EDUCATION

Washington State University • Pullman, Washington

Bachelor of Arts in Business Administration, Management of Information Systems

Bachelor of Arts in Political Science, Pre Law

Graduated May 2014

SKILLS

Proficient in SQL, Business Intelligence Systems, Visual Basic, Oracle, Java, Microsoft Office, Excel, Access, PowerPoint, Visio, SalesForce and Microsoft Expression Web. Experience in systems development and analysis throughout the systems development life cycle, database management, developing mobile applications for Android, and working with enterprise resource systems (specifically SAP). Additional experience in statistics, finance, management and operations, and marketing.

WORK EXPERIENCE

Providence Health and Services 10/16-03/17

Systems Administration Auditor Portland, OR

Auditing, testing and adding new files using Facets (a Windows/SQL based system)

Pulling data from tables in Access

Regular use of Word, Excel, Access, SQL, Facets.

CPT(Current Procedural Terminology) and HCPC(The Healthcare Common Procedure Coding System coding

Earth Class Mail 06/16-10/16

IT Technician Portland, OR

Creating customer service and operations reporting tools (SSRS)

ERP planning using SAP

System maintenance

Database administration

Database analysis

SQL development

Creating and monitoring system and database sensors using SQL and PRTG

Reliable Credit 12/15-05/16

Financial Service Representative Lynwood, Wa

Involved in entire life cycle of contract and personal loans from entering applications to to approving loans and ensuring payment

Regular use of SAP

Funding

Solicitation

Customer Interviews

Collections

Formed close relationships with dealers and customers

Data entry

Background Checks

Collaboration with third party insurers

Collateral valuation.

Filing claims for optional ancillary products such as GAP, warranties, service contracts, unemployment insurance, credit life, and more.

Propulsion 09/2015 - 12/2015

Web Producer Seattle, WA

Webcasting

Event production

Online publishing

Event consulting

Project management

Customer support.

Webinar Mediation

Customer service via Skype, email, live chat, and video conference

Inside Sales Representative 05/2015 - 09/2015

Avalara Seattle, WA

Generated and qualified sales leads

Transformed leads into new customer relationships

Improved existing customer relationships

Made on average 120 sales calls per day (daily q uota was 90)

Average ten sales per day (daily quota was only six)

Sales Force

Application Developer 05/2014 - 09/2014

Inpris Jerusalem, Israel

Android development

Java and XML programming

SAP

Testing and debugging

Assisted in Android application development

Drafted instruction manual for program

Designed and built instructional mobile game for app

Contributed to development of a short-term business model

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