Customer Service Manager

Evan Paretti

*** ***** **** ***., **********, CT 06605 203-***-**** ****.*******@*****.***

EXPERIENCE

Greenwich Aquaria May 2013 – Present

Manager

Updated and refined supply chain management by establishing an inventory control system to more efficiently process order fulfillment.

Facilitated sales of large aquarium installations by working closely with vendors. Ensured client retention by providing optimal customer service.

Longview LLC and Kettle Cove Rentals LLC September 2008 - Present

Assistant Manager

Manage two properties for long term and short term rentals

Pet Pantry Warehouse April 2011 – May 2013

Department Manager

Manage associates, train new employees, and sales

Five Mile Group March 2008 - October 2009

Tax Assistant

Analyze income and expenses and prepare tax returns

Bank of New York Mellon September 2008 - December 2008

Client Vetting Analyst Consultant

UBS April 2007 - September 2008

Client Vetting Analyst

Research and collect legal documentation for clients to update and maintain records and bring them into compliance with current Know Your Customer (KYC) banking regulations

Research banking and financial institutions organizational structure including ownership, control, subsidiaries, nature of institution activity, industry standing and rankings etc.

Search and monitor anti money laundering (AML) resources for negative activity associated with client institution including illegal activity, regulatory infractions, litigation activity, political / government influence or involvement

Provide analysis on risk factors such as institutional stability, current market conditions, and regulatory compliance history

Coordinate data collection with contacts worldwide

Experienced in using research databases such as Lexis-Nexis, Factiva, Thompson, Dunn and Bradstreet, World Check, Bloomberg, Reuters, etc.

Silver Point Capital, LP January 2007 - March 2007

Consultant

Data entry, cash reconciliations, wires transfers

EDUCATION

MILLSAPS COLLEGE, Else School of Management August 2002 – May 2006

B.B.A. Else School of Management

Double Major in Business and Philosophy

Minor in Psychology and a concentration in International Business

Leadership

Phi Sigma Tau, Philosophy Honorary, President (2005-2006)

Lilly Fellow with the Faith and Work Initiative

VOLUNTEER WORK

Maritime Aquarium June 2011- December 2015

TEST SCORES

Educational Testing Services (ETS) Business Test (www.ets.org) April 2006

173, 90th percentile nationwide, 5th highest of 2006 BBA graduates at Millsaps College

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