Customer Service Administrative Assistant

Lisa Walley

**** **** *** **., ***. ****, Katy, TX 77494

Phone: 832-***-****/ Email: ****.******@*****.***

Summary:

Dynamic and performance-driven administrative professional with strong organizational, customer service, and communication skills.

Skills:

Excellent Organizational Skills

Strong Customer Relations Skills

Computer Proficiency

Data Entry

HR Systems: Ceridian, ADP, Workday

Professional Experience:

Valerus Field Solutions, LP 03/29/2013 – 1/12/2017

SNC-Lavalin (acquisition from Valerus Compression Services, LP)

HR Administrator

Manage data entry into various HRIS Systems and prepare for scanning into personnel documents; includes password resets.

Assist with onboarding activities; Includes but not limited to performing background checks, arranging drug testing, preparing New Hire folders, completing I-9 forms, and issuing building badges.

Prepare and deliver weekly scheduled reports; including company rosters, accounting reports, benefit deduction reports.

Provide administrative support for HR Department; including Generalists, Recruiters and Compensation.

Support special projects as needed, including: Workday implementation, created process documents

Prepared process documentation for Workday system, ADP time keeping system.

Assisted in new time management implementation from SyteLine to ADP.

Prepare weekly and monthly benefit invoices.

Prepared bi-weekly reporting for Benefits.

Assisted Benefits Specialist on projects, including: open enrollment and Company Wellness Clinic.

Served as first point of contact for HRIS department; resolve inquiries or direct to the appropriate team member.

Coordinated travel reservations.

Prepared weekly reports for HR and Legal.

James Avery 11/18/2012 – 01/21/2013

Sales Associate

Provide ongoing customer service for retail

Support transactional activities such as payments, exchange, refunds and special orders

Terracon Consultants, Inc. 05/16/2005 – 08/18/2011

Receptionist/Administrative Assistant

Provide administrative support for multiple departments such as EHS, CMS, HR and Marketing

Prepare and deliver weekly scheduled reports

Support special projects as needed

Education:

Houston Community College 05/2010 - 05/2012

Associates in Merchandising

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