Technical Support Information Technology

Harold D. Adams

**** ******* ****

Midlothian, TX 76065

Cell: 727-***-****

e-mail: aczzjk@r.postjobfree.com

http://www.linkedin.com/pub/adams-harry/10/807/62b Summary:

Experienced, enthusiastic IT Professional with a proven track record and specific expertise including:

Organizing: Strong organizational skills - adept at managing time, tasks and priorities. Excellent sense of urgency and timeliness. Extremely high attention to details. Strong interpersonal skills and relationship building: Able to communicate effectively and professionally with internal peers and brand partners.

Technically skilled: Strong incident management skills. Able to manage outages with disciplined urgency, coordinating specialized IT groups and third party vendors for quick, yet prudent problem resolution; demonstrated the ability to make fast, accurate decisions, remaining calm and focused in high-pressure situations, documenting resolution and root cause analysis. Strong troubleshooting skills: Able to probe rapidly to root causes and gain complete understanding of a problem’s scope and nature, even in unfamiliar environments and technologies; methodical and tenacious. Providing infrastructure support of computers, printers, peripherals, servers, software, and network devices. As well as supporting MHE equipment and software, and RF devices. Server software support, server administration and backup; Active Directory; file recovery; email. Image creation and review; Microsoft Operating Systems

(Windows 10; Windows 8; Windows 7) configuration troubleshooting; Advanced troubleshooting and problem solving; software; desktop, laptop, Microsoft Surface, tablet, smart phone, and server hardware and software repair; Mainframe and AS400 connectivity; Network connectivity – TCP/IP; network router, switch, and AP support and troubleshooting; VoIP telephony. Manage desktop additions; moves; configuration changes as well as proving network security, virus and malware protection.

Objective: To obtain a permanent IT Technical Support position that enables me to utilize my skills in a way that will provide strong leadership resulting in a high level of proactive service for the customer.

Work Experience:

Apex Systems: Kohl’s Ecommerce Fulfillment DeSoto, TX January 2016 - Present Technical Support Coordinator, Manage support team and provide support for Information Technology Infrastructure and projects. (Same as below) Kohl’s Department Stores - Ecommerce Fulfillment DeSoto, TX June 2012 – Nov. 2015 Technical Support Coordinator, Manage support team and provide support for Information Technology Infrastructure and projects. Provide MHE (Intelligrated) systems configuration, support, and administration. Provide integration support for communication and messaging between MHE, Warehouse management, and Proship systems. Provide desktop and laptop configuration, support, and administration. Provide network and local printer configuration, support, and administration. Provide VoIP phone system configuration, support, and administration through Avaya call manager. Provide RF device (4090; 9090; 9190) support. MDF and IDF troubleshooting and support: Cisco wireless access points, routers, switches, APC X-Series UPS, and Cat6 cable termination. Provide server hardware support, server software configuration, support, and administration.

Exxon Mobil Corporate Las Colinas, TX December 2009 – June 2012 Technical Support Specialist, Provided Executive support, as well as the maintenance, and administration for desktops, laptops, printers and peripherals at the corporate office. Pinellas County Sheriff’s Office Clearwater, FL November 2006 – November 2009 Technical Support Specialist, Provide support, maintenance, and administration for desktops, laptops, printers and peripherals, as well as server systems; SANS; tape libraries; and the network. Troubleshooting and problem solving all operating system, software (NextGen/EMR- Electronic Health Records Software) Office 2013, and hardware technical issues for the 3000+ node Pinellas County Sheriff’s Office, and County Jail. Operating systems include Microsoft XP Pro, Vista, 2003 and 2008 Server in an Active Directory environment, with SQL Server 2005, and Exchange Server. Also, responsible for Coban Police Video Server Systems and Commander access control server systems. Responsible for completing server system installs, maintenance, and administration: installing RAID, server OS, and software. Hardware platforms include: Dell 2950 servers; Dell MD 1000 SANs; Dell TL 2000 and LTO4 tape storage; Dell Laptops; Dell workstations; Dell printers; Lexmark and Xerox printers; Cisco routers and switches. Also, responsible for Veritas Backup Exec 12 tape backups. Eckerd Corporation Largo, FL February 1999 - November 2006 IT Support Manager, Overseen the department and the resolution of technical software and hardware problems with desktop and laptop computers; local and network printers and handheld devices; connectivity issues both network and mainframe; and security issues for over 4500 devices at Eckerd Corporate, Regional, and District offices. Established a knowledgebase that improved support efficiency. Established a department intranet site consolidating support tools and improving productivity. (knowledgebase)

Developed and implemented a Field Laptop repair replacement program reducing down time by 70%.

Obtained the Eckerd Manager of the Year Award 2004 IT Adds and Changes Project Manager, Overseen all desktop projects, the deployment of all software and software upgrades, hardware and hardware upgrades; including computer desktops; laptops; local and Network printers being added, moved, or having configuration changes at Eckerd Corporate offices.

Deployed over 600 systems and moved over 300 Associates in one month, $10,000 under budget.

Cross-trained all Associates in the department improving morale and increasing department productivity by 14%.

Developed and implemented in-house software to scan inventory into a database saving 80 man-hours each month.

Managed the 2000 to Windows XP migration; managed the Eckerd to CVS migration; and the Eckerd to Brooks migration.

Other large projects include but are not limited to: Y2K remediation; Token ring to Ethernet conversion; Novel server to Microsoft conversion; NT4.0 to Windows 2000 migration. Education: Master of Arts - Southwestern Baptist Theological Seminary Fort Worth, TX Bachelor of Arts - Tennessee Temple Chattanooga, Tennessee Certifications: CCNA: Cisco’s Network Academy program 2008 MCSE NT4 (id #1158581) 2000 – Microsoft Corp.; Dersha Tampa, Florida

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