Senior QA Analyst / Lead QA Analyst
Resume:
JEFFREY KRISH
**** ***** *****, **** ******** CLUB, CALIFORNIA 93222
****.*****@*****.***
SENIOR QUALITY ASSURANCE ANALYST
QUALIFICATIONS PROFILE
Highly methodical, solution-focused, and results-driven professional with extensive experience in quality assurance, information analysis, and strategic planning within the IT industry.
Armed with a proven record in continuously improving software products and applications, while adhering to defined timelines and financial budgets. Known as a hands-on, lead-by-example manager. Adept at managing and mentoring cross-functional teams to deliver small- to large-scale projects under time constraints, while adapting to changing circumstances, priorities, and deadlines. Effective at establishing and maintaining long-term relationships with diverse individuals across all levels of the organization. Skilled at simplifying complex tasks into components, anticipating potential risks, and developing innovative processes to mitigate issues.
AREAS OF EXPERTISE
Application Development Test Planning and Integration Requirements Analysis
Risk Management Process Analysis and Design Customer Service and Relations Leadership and Staff Training
PROFESSIONAL EXPERIENCE
FOX NETWORKS GROUP Los Angeles, CA
Manager of Quality Assurance 2010–Present
- Provide comprehensive testing for an enterprise-level application focusing on program and schedule management for the Fox family of networks, including broadcast, cable, regional and national sports networks, along with other market-specific networks such as Fox Deportes and MundoFox, Fox Sports Media Group, and the National Geographic Networks
- Supported the launch of the new in-house developed application in a span of approximately six months as the sole quality assurance analyst and end-user support resource
- Conducted ongoing end-user training in support of each new network group brought onto the application, ultimately supporting over 500 users nationwide
- Develop and supervise a staff consisting of eight quality assurance analysts from inception
- Oversee and coordinate testing activities of an external testing and consulting company
- Defined and implemented standard quality assurance processes for test documentation and results tracking, procedures and best practices, as well as creating a complete regression test suite
- Manage the quality assurance process for ongoing feature enhancements and fixes to the application, along with the product development and regression sprints, including mentoring the Quality Assurance staff, coordinating activities, and conducting daily stand-up meetings
- Define requirements, business rules and logic, and execute ongoing testing for new application functionality in close collaboration with the Application Development Team
- Cultivate and maintain strong working relationships with key business stakeholders and business groups across the company
- Perform requirements gathering sessions and product / new feature demonstrations with end users from clerical to vice president levels, and communicate user acceptance testing results and approval for new application features
Key Highlights:
> Instrumental in the successful launch and expansion of the application scope from program and schedule management to incorporate multiple interrelated functions, including talent management, production deliverables tracking, financial monitoring and reporting, development of new content, and implementing interfaces and data feeds to and from external systems
> Made significant contributions in the recent transition from Kanban to Scrum Agile development process, while functioning as a Scrum Master for the regression sprints conducted prior to each production release
> Promoted to Manager of Quality Assurance in 2014, in charge of supervising a team of eight consultants, and overseeing testing conducted by an external consulting company
> Earned multiple achievement awards for outstanding contribution to various implementation projects related to the programming and scheduling application; performance reviewed as exceptional
> Recognized as a subject matter expert for the application while working closely with other IT and Development groups and different business units on data integration initiatives
SONY PICTURES ENTERTAINMENT Los Angeles, CA
Senior Business Analyst / Senior Quality Assurance Analyst (Consultant) 2006–2010
- Held a lead role on the QA team responsible for testing and implementation support for an international film distribution system which replaced an existing mainframe-based application used to track all aspects of worldwide theatrical film distribution
- Performed hands-on testing and created comprehensive test documentation for the application
- Managed the preparation of detailed test plans and definition of data validation processes for the data imported from legacy systems
- Guaranteed quality and reliability of tests and system enhancements through administering complex test cases and mentoring team members
- Created and published standardized statistics used to monitor the results of each product delivery for project management
Key Highlight:
> Played an important role to various design and debugging sessions, as well as issue identification, correction, and validation in partnership with business analysts and developers
Earlier Positions Held:
NEW LINE CINEMA Los Angeles, CA
Senior Systems Analyst
HELLER FINANCIAL / GE CAPITAL Chicago, IL
Technical Analyst Programmer / Analyst Technical Support Analyst Help Desk Team Lead
COMDISCO, INC. Rosemont, IL
Help Desk Coordinator
TRW INFORMATION SYSTEMS AND SERVICES Wheaton, IL
Assistant Project Manager / Business Analyst
BAYBANK / HARVARD TRUST Cambridge, MA
Training Associate Customer Service Representative
EDUCATION AND CREDENTIALS
Computer Science, NORTH ADAMS STATE COLLEGE North Adams, MA
Certificate in Computer Programming, COMPUTER LEARNING CENTER Somerville, MA
PROFESSIONAL DEVELOPMENT
Classroom Training:
SCRUM Essentials The Rational Unified Process Programming with Microsoft Visual Basic.NET
Hands-On Internet Information Server 5 for Windows Visual Basic and COM+ for Enterprise Applications
Programming in Visual Basic 6 (Microsoft) Project Management Essentials
Manual/White-Paper/Research:
Windows 2000 Server Capacity Planning and Testing (RoboServer / RoboClient tools) (2001)
HTML Windows 2000 DNA SOAP CORBA Windows 2000 DNS
AWARDS
Chairman’s Club Award IT Management Awards IT Peer Awards
TECHNICAL ACUMEN
Operating Systems: Windows 3.1, 9x, NT, 2000, XP, VISTA, 7, 8, 10 MS/DOS UNIX/LINUX
Testing Tools: Mercury Interactive LoadRunner TestDirector WinRunner Microsoft Team Foundation Server Microsoft Test Manager RoboServer RoboClient
Applications/Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Access OneNote
PageMaker OpenOffice Works PIM Software Proxy And Firewall Applications
Others: C/C++ Visual Basic VBScript UNIX shell scripting SQL Server COM/COM+
Microsoft BizTalk Server (2000) Clipper Borland ObjectVision WiseInstall
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