Customer Service Help Desk

Brian P. Sempek

**** ************** ****, ******, ** 72032

PROFILE

More than a decade of experience in customer service and technical support. Possess excellent computer skills with a working knowledge of IBM and Mac systems; Lotus Notes, Microsoft Office, and Network connectivity. A Team player with the ability to train, motivate, and supervise.

EXPERIENCE

Acxiom - Conway, AR

Hardware Technician (June 2013 to March 2017)

Responsible for opening vendor tickets, work with customers to get approved change windows, direct ticket flow and escalate as needed. Work on Hp Proliant dl385 from gen

6-9, work on Hp blades, change out hard drives, memory, ordering parts and or troubleshoot more complex issues. Worked on change outs for motherboards when assigned. Install and DE install old servers. Also, server reboots work on

peripheral equipment. In addition, was assigned the task of tape ops, backup pulled tapes, necessary rotations and got tapes ready for off-site. Have used Ca, Servicenow and remedy Ticketing systems.

Acxiom - Conway, AR

Help Desk Analyst (June 2010 to June 2013)

Answer calls that come into the Help Desk, document each call in the Help Desk software, notate any issues and the necessary steps taken to resolve the customer's issue. Troubleshoot proprietary and non-proprietary software, hardware packages, including Lotus Notes, Agent Order System, Mobius Electronic Documentation System, DB2, Order Entry System, Blackberry Network Connections, Novell, RAS Connections,

Wireless Network Connectivity, Windows XP, Windows Vista, Windows 7, Windows 8, Laptop Troubleshooting and Configuration, Spyware and Virus Removal. Service over 3000 internal and external users at various locations worldwide via email and live phone support, transmit orders in Agent Order System, resolve operating system issues, setup hardware according to company specifications, and mainframe password resets.

Chicago Transit Authority - Chicago, IL

Flagman & Transit Operator (May 2008 to May 2010)

Setup proper slow zones, controlled traffic flow through construction areas, operated train with predetermined schedules, assisted with and maintained passenger safety. Followed CTA regulations and kept up on regular maintenance of assigned trains.

EDUCATION

Oak Lawn High School - Oak Lawn, IL (Graduated 1993)

Comp TIA A+ Certified (2016) Id# comp0010210683539

REFERENCES

References provided upon request.

Brian P. Sempek **********@*****.*** 501-***-****

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