Technical Support Specialist

Profile

Detail-oriented, dependable individual who is highly organized and possesses exceptional people skills.

Currently obtaining a Bachelor’s degree in Computer Information Systems, with a lifetime of technical support experience troubleshooting hardware and software systems across a variety of platforms.

Completed introductory courses in multiple programming languages, including exposure to Windows PowerShell.

Education

Florida Institute of Technology Online campus based out of Melbourne, FL

68/124 Credit Hours Expected Graduation August, 2019

Bachelor of Science in Computer Information Systems and Business Administration, GPA 4.0

North Kansas City High School North Kansas City, MO

Graduated June, 2007

Advance Placement Course Studies/Honors, community outreach, multiple extracurricular activities

Qualifications and Skills

Technologically Advanced

Proficient in Microsoft Office

Skilled with Windows/Mac/Mobile platforms

Effective leadership skills

Exceptional time management

Critical Thinker

Meticulous attention to detail

Effectively works individually or as part of a team

Management of business operations

Excellent verbal and written communication

Outcome Focused

Conflict management

Outstanding customer service

Work Experience

Velociti, Inc. Riverside, MO Aug 2013-Present

Call-center Administrator

Performing remote technical support, working with vendors to solve advanced issues.

Conferring with project teams to translate complex ideas into useable information for technicians.

Collecting, processing, and controlling the quality of incoming technical data.

Facilitating communication between departmental employees and management.

The House of Stuart, LTD Mission, KS Aug 2011 – July 2013

Assistant Manager/Pawnbroker

Managed all in-house and out-going IT functions. Including, but not limited to: computer reimaging/troubleshooting for PC, OS, and mobile platforms.

Created/directed the internet sales department with sole responsibility for processing and accounting.

Appraisal, processing, and end-to-end management of incoming inventories.

Controlled large inventories of tangible and/or market-based assets.

Certified Restoration Dry Cleaning Network Kansas City, Mo Dec. 2010 –Aug 2011

Logistics and Delivery Specialist

Coordinated logistics for delivery drivers and restoration teams.

Managed customer inventories and relations.

Responsible for marketing-related tasks and incentive programs.

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