Technical Support Desktop
Resume:
Curriculum vitae
HIFZUR RAHMAN
S.R.T Colony, Yakutpura Hyderabad, TS, India.
Phone: +91 - 767-***-**** ********@*******.***
Desktop Support Technical Support Networking Support Software/ Troubleshooting
SUMMARY
MCSA certified professional with More 2 Years as an IT Support Engineer, experience providing software, hardware, and client/server and networking technical support. Proven success working in high-volume, 24x7 technical Support. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving Domain/employee issues. Consistently praised for communicating effectively with both technical and non-technical users. Known for excellent problem-solving skills and patience in dealing with users.
PROFESSIONAL EXPERIENCE
Cofely Besix Mannai Facility Management - Doha, Qatar.
IT Support Engineer July-2013 to September-2015 (More than 2 Years)
Responsibilities & Duties:
OS installation Win XP, Win Server 2003, 2008, Win Vista, Windows 7.
Assembling, hardware up gradation troubleshooting.
Windows maintenance, dual booting, upgrade & update the windows,
MS outlook configuration, Outlook backup & restore and troubleshooting,
Disk Management, partitions.
Printer installation and troubleshooting.
Antivirus update & virus protection.
Modem configuration & troubleshooting.
Troubleshooting of hardware and O/S.
Basic Networking, Map drive, Data sharing.
TCP/IP Configuration, Internet Maintenance.
Data Cards configure and troubleshooting.
Remote desktop and remote assistance.
Wireless Networking, Networking in Domain environment.
Basic Firewall configuration.
User Profiles Backup and Restore.
Sharing folder, sharing device & Printer.
NETWORKING SUPPORT SKILLS
Basic networking, peer to peer, Map drive, Data sharing.
TCP/IP Configuration, Smooth running internet, Maintenance.
Networking in Domain environment, & troubleshooting.
Hardware Installation, Maintenance & trouble shooting.
Cabling, patching, and LAN troubleshooting.
KNOWLEDGE IN WINDOWS
Configure and Deploy Windows 2003, 2008, 2012 Active Directory.
Know how to create AD Users Account.
Know how to create AD Distribution Group.
Know how to create AD Security Group.
Know how to give user permission.
Configuration of File Server a Maintain Sharing Resources.
Configuration of Domain Name Service (DNS)
Configuration of Window Deployment Server (WDS).
Configuration of DHCH Server, Create New Scope.
Configuration of Mapping Network Drive.
Applying and Configuring User wise, Remotely Quota limit on Files, Folders & Disk.
Configuration of Group Policy as per company requirement.
Knowledge of the Outlook Express& MS Outlook 2007, 2010 & 2013.
Ticket tagging with vendor & closing on time between SLA.
Remote level of Troubleshooting for process related Software & applications of user’s, remote access (RDP) & Team viewer etc.
Installation and configuration of network printer.
Assembling and trouble-shooting of Desktop & Laptops.
Configuring and trouble-shooting of Desktop & Laptops.
Network Troubleshooting, Crimping & Punching of Patch cord.
Configuring and trouble-shooting TCP/IP network for Windows.
Configuration of wireless network.
Documentation included Inventory, Installation Reports, and Daily call report management.
KEY SKILLS PROFICIENCIES
Group Policy File Server, Software Implementation, Server Administration, WDS, Remote Desktop, Domain Controller, Window ADS, DHCP, Symantec/MacAfee Antivirus, Hardware & Networking, Desktop Support, User Management, Operating System.
EDUCATION & CREDENTIALS
Microsoft Certified Solution Associate (MCSA), 2016
Microsoft Certification ID: 12787419
CompTIA A+ 2009
B.Com (Computer) Osmania University Hyderabad, India
2009.
PERSONAL PROFILE
Name : Hifzur Rahman
Father Name : Shaik Abdul Rahman
Gender : Male
Nationality : Indian
Marital Status : Married
Languages Known : English and Hindi, Urdu.
Declaration:
I hereby declare that the above-furnished details are true to the best of my knowledge and belief.
Thanking you
Place: Hyderabad HIFZUR RAHMAN
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