PERSONALINFORMATION :

Name: Nouhad koukache

Date of Birth: 15 September 1962

Gender : Male

Marital Status: married

Address, Houston, TX 77099

Phone: 832-***-****

Email: aczzfv@r.postjobfree.com

aczzfv@r.postjobfree.com

Nationality: Lebanese

Driver license: Texas

Authorized to work in united states

CORE COMPETENCIES

Customer Service Operations People Management Operations Management Health, Safety and Compliance Policy and Procedure Implementation Performance Management Training and Development Sales and promotions Business Managemen

KEY ACHIEVEMENTS

Outstanding ability to perform duties calmly and professionally during stressful situations while handling the customer service.

CAREER HISTORY

Rami Group 2000 - 2003

Hotel Management

Grand Hotel, Dubai

2003 - 2005

Responsible for setting up conference rooms prior to each meeting in a limited timeframe; preparing services, lunches before meetings/conferences.

Planning, developing and implementing PR strategies;

Liaising with colleagues and key spokespeople;

Liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email.

Responsible for all restaurant services and out list.

Musician first class, especially belly dancing 20 years’ experience

Customer Service 2005 - 2010

Leader driver for safari group, event organizer of the desert

desert camp director

General information about the resorts.

Costa (sea cruise) - Alpha Tourist 2006 - 2010

Recommends potential services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed.

More than 15 years in hotels, restaurants and night club management

(in Dubai, United Arab Emirates

- Nor East for special security Security director from 2001 until 2004

- Hotel manager and clubs from 2000 until 2014

- Travel Management Administration from 2005 until 2014

- Sandy Beach Hotel Fujairah from 2012 up to 2014

- Marketing and Sales from 2000 until 2014

UAE Nor Middle own civilian security guard system uae 2000 until 2003

USA A.B.I. PATROL SERVICE Houston Tx official security from 2015 until 2016

USA Andy Frain Services level! Houston customer service from 2016

EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS

Degree in Travel and Tourism, Novelty Business Center, Lebanon (2013)

Management inquiry, Novelty Business Center, Lebanon (2014)

Business Management, Lebanese University, Lebanon (1989)

High School in Hotels and Restaurants, Technical and /hospitality School (1987)

Food Service Manager s certification program city of Houston tax (2016)

Professional food Sanitation and Service city of Houston tax (2016)

Certificate of achievement (serve Safe Food handler

City of Houston tax (2016)

Certificate of completion TPSB level two trading course 11-10- ( 2016)

Security officer private security license accompany business leaders

Engineer, office equipment and fittings certificate 15 years experience

Engineer office equipment Copiers, fax and Brent

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