Project Management Support

Kimberly Davis

***** *** ***** **** #*** § Woodbridge, VA 22191§ ' 267-***-**** § * *******@*****.***

Business analyst / Sr. Business Systems Analyst / Maintenance lead

Energetic, versatile, and results-oriented professional with strong qualifications to support a variety of business and technical projects involving systems, requirements, and business analysis, test development, end-user support, and technical and functional analysis. Skilled at working effectively independently and collaboratively as part of a technology team in demanding environments to complete projects on-time. Utilize well-developed interpersonal skills to establish productive working relationships with end-users, team members, and all levels of management.

Areas of Strength

§ Business Requirements Analysis § Project Management/Facilitation § Functional/Technical Analysis

§ Software Development Lifecycle § System Changes / Modifications § Relationship/Rapport Building

§ Stakeholder Interviews/Surveys § Analytical and Critical Thinking § End-User Support & Training

§ Cross-Functional Collaborations § Business/Technology Integration § Test Design/Quality Assurance

Professional Experience

IT Maintenance Lead, TEK Systems, Stafford, VA 2016 – 2017

As Maintenance Lead responsibilities included managing relationships between delivery teams on the CODIS program to ensure unity of purpose, minimize the number of software baselines which will directly lower development and maintain cost for the overall CODIS program. Responsibilities also included communication, collaboration, information sharing and issue resolution. Daily communication to operations contractor with continuous updates and status of various projects, enhancements and potential changes that need approval of FBI.

Efficiently manage Maintenance Department for all existing and incoming Tier III development issues found in the field or through internal exploratory testing to ensure that Root Cause Analysis, Security Impact and Proposed Fix all are complete and meet contractual SLA

Create, assign and manage User Stories, Problem Reports, Change Request and various development and testing task to be complete utilizing Microsoft TFS system

Daily review of User Stories, Problem Reports and Change Request for status and readiness to present to Change Control Board during weekly CCB meeting for disposition.

Facilitate daily scrum meetings to review existing issues and identify any potential Sprint impediments.

Collaborate with Developers and Testers to build and define project schedule detailing development, testing and delivery to present to FBI/PMO for transparency and status of any potential risk that would negatively impact critical path.

Complete all Maintenance Admin Task, create all weekly and monthly metric reports to ensure all Sprint commitments are fulfilled and present to FBI identifying potential trends

Senior Business System Analyst, Oasis Advantage, West Palm Beach, FL 2014 - 2016

Direct accountability for utilizing initiative, technology and business skills, and project management abilities to support business analyst activities/tasks utilizing Agile and Waterfall methodologies. Serve as liaison between developers and end-users, analyze requirements, document BRD, processes, and procedures, develop/implement test plans, lead system upgrades and deployment installations, troubleshoot issues, and monitor deliverables to ensure SLA and SDLC are maintained through post production.

Display excellent capacity to bridge the gap between the technical team and the business, take ownership of projects, support project goals and objectives, and work effectively with individuals across the company.

Full responsibility for maintaining security system access for user access groups, rotating 24 hours on call for level 1 system issues, and troubleshooting level 2 IT helpdesk tickets for various payroll and benefit issues.

Demonstrate an informed knowledge of business area to resolve problems, develop solutions, support complex business processes, and work effectively with others to align technology solutions with business strategies.

Senior Business System Analyst, Independence Blue Cross, Philadelphia, PA 1998 – 2013

Leveraged strong technical, business, and communication skills to support government programs for the company’s Medicare business. Held accountable for gathering information to identify business needs for system changes and modifications,

Kimberly Davis

14061 Big Crest Lane #304 § Woodbridge, VA 22191§ ' 267-***-**** § * *******@*****.***

Business analyst / Sr. Business Systems Analyst / Maintenance lead

facilitating JAD sessions to elicit, analyze, and identify business needs for BRD, documenting project outline and process model for IS assessment, and providing leadership and support through the SDLC.

Led multiple projects simultaneously, served as SME/lead liaison with stakeholders and team to ensure product performance, and monitored project deliverables during development through implementation/live production.

Identified, tracked, and reported defects and project constraints, created test scenarios and routine system audits, assisted with UAT testing, and partnered with training department for user training of system modifications.

Applied strong knowledge of applications, software, databases, and systems to create SQL queries, spreadsheets, and Visio models needed for multiple reports for reconciliation utilizing Access, Excel, Visio, and Oracle.

Recognized consistently for outstanding results including several promotions within QA department, serving as a trusted resource to all stakeholders, and understanding business needs to support new systems/modifications.

Education

Computer Science / Math / Business Studies, Community College of Philadelphia, Philadelphia, PA

COMPTIA A, Moore Solutions, Port St Lucie, FL

PMBOK Project Management/ Learnsmart

Computer Skills: Microsoft Project, Microsoft Office (Word / Excel / PowerPoint / Access), SharePoint, Visio, Oracle SQL, Legacy, Tingley, Mainframe, Power MHS, Clarity, HP Quality Center, MarX, CMS, VDI, Citrix, Unidata System Builder, Databases, SDLC, GUI, Davison, Intrinsic Report Writer, Reporting, PCs/Windows Applications, Microsoft Visual Studio

*Current Public Trust Clearance

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