Customer Service Manager
Resume:
Jaleel Jones Sr.
Philadelphia, PA 19143
(C) 267-***-****
******.*******@*****.***
CAREER OBJECTIVE:
Performance-driven professional seeking opportunities within the business sector where I may combine my management experience, analytical skills and affinity for people to contribute to the efficiency and success of a wonderful organization.
QUALIFICATIONS:
Excellent communication and customer service skills.
Professionally trained in Medical Billing and Administrative Support.
Technically skilled in MS Office (Word, Excel, Outlook and PowerPoint).
FBI, Child abuse, and PA Department of Public welfare clearances.
PROFESSIONAL EXPERIENCE:
Friends Hospital Nov 2015 – Present
Mental Health Technician
Assist patients with daily health and living activities.
Assist nurses in patient safety, medication administration, and crisis management techniques.
Ensure safety protocols and successful treatment for patients.
Facilitate psycho-social assessments and training classes for various therapeutic options.
J&C Auto Transport July 2013 – June 2015
Operations Manager
Supervisor for all company intrastate and interstate drivers.
Manager of all day to day operating and bookkeeping procedures, including customer billing and staffing.
Responsible for initiating and negotiating auto transport contracts with various customers, such as automobile dealerships, fleet/lease companies and rental car agencies.
Renaissance Hotels and Resorts Feb 2011 – July 2013
Supervisor and Night Auditor
Oversaw and managed all front desk staff and operations; including end-of-day accounting procedures, quality standards and guest services.
Daily responsibilities involved performing numerous hotel reconciliation and bookkeeping reports, data entry and monitoring company databases and inventory spreadsheets.
Maintained and resolved various customer needs and complaints to ensure total guest satisfaction and superb customer service.
Pennsylvania Department of Corrections, SCI Chester Jan 2005 – Nov 2008
Corrections Officer I,
Protected the integrity of the institution by conducting inmate searches and housing inspections.
Supervised and monitored inmate transport throughout the institution, to and from all locations.
Responsible for inmate transfer to all hospital appointments and the induction of all new inmates.
EDUCATION:
PENNSYLVANIA STATE
-Commercial Driver’s License March 2014
COMMUNITY COLLEGE OF PHILADELPHIA Sept 2009 – May 2013
-Associate Degree in Behavior Health
Impeccable References Available Upon Request
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