Customer Service Manager

ITALIA ESPINOZA

**** *. ********* ***. ******, CA 92376 909-***-**** ***************@*****.*********:***************@*****.***

mailto:***************@*****.***

SUMMARY OF QUALIFICATIONS

•Strong verbal, conflict resolution, interpersonal, and organization skills

•Coordinate and implement policies and procedures related employee development

•Experience with reporting collected data for performance improvements

•Experience in client coordination, store management, budgeting, marketing, and leadership roles

•Proficient in Outlook, Microsoft Word, Excel, and PowerPoint

•Fluent in English and Spanish

•Type 60 wpm

EDUCATION

University of Phoenix, Ontario, CA June 2017

B.S. in progress: Human Resources in Business Management

PROFESSIONAL EXPERIENCE

County of San Bernardino, San Bernardino, CA December 2016 – January 2017

Staff Analyst Assistant

•Assist supervisors with the timely and accurate processing of invoices.

•Collecting, balancing and assuring County data accurately reflects the working hours stated in each temporary staffing agency invoice.

County of San Bernardino, San Bernardino, CA September 2016 – January 2017

Temporary Staff Lead

•Assisted supervisor in recruiting and hiring qualified employees from various temporary staffing agencies.

•Played a key role in structuring and implementing programs and policies for the 2016 Presidential Election.

•Helped generate a budget to provide sufficient refreshments for all the employees that worked 12-24 hour shifts in the 2016 Presidential Election.

•Updated the County database with incoming and outgoing recruits.

Arco AMPM, Rialto, CA

Assistant Manager December 2015 – August 2016

•Led the store and supervised entry-level employees, under the direction of a store manager.

•Prepared work orders, took inventory, monitored and oversaw day-to-day operations.

•Assisted other workers with various duties to maintain productivity and ensure a high standard or customer service. creating

Arco AMPM, Rialto, CA

Customer Service Associate June 2012 – December 2015

•Assisted the assistant manager and store manager with any development that was needed within the store and became one of the lead customer service associates at Arco AMPM.

•Became the lead employee in upselling and promoting store merchandise.

•Greeted and assisted customers in a friendly manner, kept clear communication with all staff, clientele and delivery associates.

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