Manoj Satija

202-***-****

SUMMARY:

MCP & MCTS Certified Professional with 9 years of extensive experience as Senior Windows Server administrator in the Ministry, Airlines, Medical Services, Financial Services, Technology and Helpdesk Operations supporting Microsoft Windows Servers 2012/2008/2003.

Windows 2000, 2003, 2008, 2012 Servers Administration, Project Management, Implementation. Leading other server engineers on the team.

Design; documentation; implementation of Server refresh Projects which include refresh of Hardware and OS from old Physical Servers to new Virtual environment with Win 2012 OS.

Installation, configuration and management of ADDS, DNS, DHCP, Antivirus, VMware, Citrix, NAGIOS, ISA, Network Policy Server, WSUS, SCCM.

Management and Deployment of MS Windows OS using Microsoft Deployment Tool Kits like WDS and SCCM.

Installation, configuration and management of VMWare ESX & ESXi Servers.

Windows Server Administration, Remote Server Management and Remote Desktop/Laptop Management with various system tools.

Providing post-implementation, application maintenance and enhancement support in regard to the product / software application.

Experience with Change management process and Project documentation tools including Remedy.

Knowledge and experience of AWS cloud.

Strong communication, collaboration & team building skills with proficiency at grasping new concepts very quickly & utilize the same in a productive manner.

Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional.

Excellent communication skills, enthusiastic, motivated and a team leader.

PROFESSIONAL CERTIFICATION:

MCP (Microsoft Certified Professional 410): Installing and Configuring Windows Server 2012.

MCP (Microsoft Certified Professional 411): Administering Windows Server 2012.

MCTS (Microsoft Certified Technology Specialist 70-640): Windows Server 2008 Active Directory Configuration (Testing ID: SR6634079).

MCTS Windows 7(70-680): Configuration of Windows 7.

ITIL Foundation V3 (Testing ID: SR6634079).

SKILL SET:

HARDWARE

HP ProLiant DL 360,380,385 Gen 7/8/9 Servers; Dell 2650, 2850 Servers IBM X-Series 336,306,346,365 Servers; IBM Blade Centre HS 20; HP and Lenovo Desktops and Laptops.

OPERATING SYSTEM

Microsoft Windows Server 2012R2, 2012, 2008 R2, 2008, 2003; 2000; Windows XP, Windows 7 & 8.

SOFTWARE/APPLICATIONS

ADDS, DNS, DHCP, WSUS, SCCM, Antivirus, VMware, Citrix, and NAGIOS, Network Policy Server (Wireless Authentication Server).

OTHER TOOLS/SOFTWARE’S

Microsoft Office including excel, word, outlook 2000/2003/2010.

MONITORING TOOLS

NAGIOS, HP Systems Insight Manager.

STORAGE & BACKUP TOOLS

MSA 30 and MSA 1000 Chassis SAN Storage; MSA 30 and MSA 1000 Chassis SAN Storage; Sure sync and Symantec Backup exec 2010 (R3) backup tool, Windows Shadowing enabled on servers.

REMOTE TOOLS

Windows Remote assistance, VNC, Team viewer, LANDesk, Bomgar; KVM.

OTHER TOOLS

Cisco VPN client, Microsoft products (IE,outlook,excel, word etc.), Adobe products( reader,Photoshop, acrobat etc. ),Sun and Oracle products (java, jre, jdk, oracle client)

PROJECT EXPERIENCE:

Catholic Health Initiatives Sept’14 till Date

Des Moines, IOWA

Lead Administrator

Project Overview:

CHI is a nonprofit, faith-based health system formed in 1996 through the consolidation of four Catholic health systems, expresses its mission each day by creating and nurturing healthy communities in the hundreds of sites across the nation where it provides care. One of the nation’s largest health systems, Englewood, Colo.-based CHI operates in 19 states and comprises 105 hospitals, including four academic health centers and major teaching hospitals and 30 critical-access facilities.

Key Responsibilities:

Windows 2000, 2003, 2008, 2012 Servers installation & administration, Project Management, Implementation. Leading other server engineers on the team.

Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience.

Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.

Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.

Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment.

Management of Windows Servers with a diverse flavor of Servers including HP & DELL Servers.

Experience working on AWS cloud including remote management, administration and monitoring health of servers.

Designing; Planning; documentation and execution of tasks for new server refresh migration projects including rack installation, OS installation, Post OS build activities and migration of Applications from old to new Server 2012 OS.

Rack Installation of Servers (HP ProLiant Gen 7/8/9, DELL, CISCO UCS) in Data Center and configuration of Remote Management tools (ILO, DRAC, CIMC); RAID including Network & SAN Fiber cable connectivity.

Handling all escalations in Wintel, VMWare, Citrix and Active Directory and provide root cause analysis for major issues.

Installation, configuration and management of VMWare ESX 4.1, 5.0, 5.5 and VCenter 2.5 in production and test environment.

Installation and Management of Active Directory (AD), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), NPS (Network Policy Server for Wireless authentication), File & Print Server.

Implementation and management of MS Windows Clusters (File & Print Clusters).

Implementation of ADS Group Policies as per security policies and hardening via GPMC and start up login scripts as per the Security Compliance.

Management and Deployment of MS Windows OS using Microsoft Deployment Tool Kits like WDS and SCCM.

Experience in Backup Failure, Recovery, Incremental, Differential/ Experience in SCCM and Hyper V 2012.

Deployment of all Microsoft critical patches and Hotfixes on all Windows based devices on the network which are organized in different collections in SCCM.

Analyzed current processes for all aspects of SCCM 2012 use in the environment including OSD, Application Deployment, Patch Management and device testing for quarterly Gold Image update and deployment to over 30,000 devices.

Updating server patches for Wintel, VMWare and Citrix servers by Microsoft via SCCM (System Center Configuration Manager and making sure of the Post Patching Reboot of Servers on monthly schedule.

Working knowledge of Microsoft SCCM/SMS, Install Shield Admin Studio, Wise Package Studio, IIS, DNS/TCP/WINS, Windows Registry, and Active Directory.

Remotely Performs software and hardware repairs, maintenance, technical assistance and support on a wide range of PC-based computers and peripherals with the help of Remote Desktop Protocol (RDP), LANDesk, Team viewer and if required the Onsite Technician.

Remote installation of OS on Windows workstations and Servers using remote services like WDS and SCCM and PXE boot on Workstations machines.

Expert in Windows Servers 2012R2, 2012, 2008R2, 2008, Upgrade, Troubleshoot, Unexpected Restart, BSOD, Slow Performance, Unexpected Shutdown, Crash Dump, Unable to RDP, Build, Hang and RCA.

Cluster management, DFS configuration, SharePoint 2007, Exchange 2007, SCCM/SCSM 2007, PowerShell, Active Directory, Visual Studio, MSI, DNS, SAN/NAS, Hyper- V, App-V, ADFS, WDS Deployment and Remote support, IIS 6, Web services.

Familiar in RAID 1 and 5 / Patching Windows Servers using SCCM / Extent Disk, NTFS, DFS and DFSR.

Management of data on HP Storage chassis and other distributed location File NAS/File Servers.

Familiar in Power Shell Script-Backup, Disk space, Create Multiple User/Server Performance.

Management of backup of Servers in coordination with EMC Networker team.

Implementing the necessary changes such as adding, moving and changing (IMAC) as per the requirements of business lines in a data center environment.

Providing Hands and feet Support to other internal teams and Vendors with hardware failures issues; SAN Fiber or Ethernet Connectivity issues, Support with Network CISCO Switches & Routers and hardware supporting Network Voice.

Management & Administration of Scripts configured in environment for automation of daily task using DOS Batch; VBScripts and PowerShell scripts.

Attend change board meetings to represent weekly/monthly change activities for approvals.

Implementation and Documentation of IT Infrastructure Processes and procedures and maintain documents on Share Point Database.

Monitoring of servers via HP SIM (Systems Insight Manager) tool for any hardware failure and Perform server hardware maintenance (memory, CPU, HDD replace/upgrade) of existing Wintel, VMWare, and Citrix servers as per requirements by coordinating with HP/DELL/ SMS Vendor.

Decommissioning & disposal of old Server once they have been migrated to latest OS &Hardware.

Knowledge transfer to offshore and onsite teams.

Identify the process gaps and provide alternatives.

Virgin Atlantic Airways Oct’12 – Sept’14

Norwalk, Connecticut

Sr. System Administrator

Project Overview:

Virgin Atlantic Airways Limited is a British airline that is mostly owned by Sir Richard Branson's Virgin Group. The Virgin Group owns 51% of the airline, and Delta Air Lines owns the remaining 49%. Virgin Atlantic's head office is in Crawley, England and USA headquarters at Norwalk, Connecticut, supporting all locations remotely from these 2 data center.

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Key Responsibilities:

Provided support as L3 Server Administrator to the onsite site contacts/managers.

Management of Microsoft Windows Servers at Data Centre located at Norwalk, USA.

Build and maintain Wintel, VMWare ESX, ESXi 4.0, 4.1 and 5.0 in test and production environment.

AD; DNS; DHCP; SCCM; VMware, Citrix, Antivirus McAfee VSE 8.8 management.

Managing Citrix (Citrix presentation/XenApp servers, Citrix secure gateway, and Citrix print server) environments.

Knowledge of Microsoft Active Directory infrastructure and maintenance.

Installation, upgrade, and maintenance of Microsoft Exchange 2003 / 2007 / 2010.

General understanding of internet protocols including DNS, SMTP, POP3, IMAP.

Basic TCP/IP troubleshooting knowledge.

Management of data on SAN Storage chassis and other distributed location NAS Servers.

Maintaining Active Directory with 3500+ user accounts & 2000 + Windows Servers.

Implementation of ADS Group Policies as per security policies and hardening via GPMC and start up login scripts as per the Security Compliance.

Management of Backup using Shadowing enabled on Servers, Software Pursuit’s sure sync 5.0 and Symantec Backup Exec 2010 R3.

Management of 5000 HP laptops and desktops installed with Windows XP/ 7 / 8.

Management of Internet Security and Acceleration Server (ISA Servers) array which act as firewall proxy to access internet and filter inbound/outbound traffic.

Experience with VMware vSphere / ESXi 4.x and/or 5.x.

Implementation of RAID 0; RAID 1 &RAID 5 on critical servers.

Patching of Servers, desktop, laptops with the latest updates released by Microsoft via System Center Configuration Manager (SCCM).

Monitoring experience in Windows System Center Operations Manager (SCOM); Demonstrated experience using System Center Configuration Manager (SCCM) for OS deployment, patch management, software distribution and HW/SW inventory.

Monitoring of servers via HP SIM tool for any hardware failure and taking proactive precautions/actions.

Configure and troubleshoot backup jobs, perform file and full server restores using Symantec’s Net back up 6.5

Installation and maintenance of local, network and wireless printers.

Monitoring Memory/CPU on all the Servers installed in the environment.

RCA done for major issues and also provide workarounds to ensure business continuity.

Experience and Familiar with OCS/Lync

Investigate, Analyze and resolve problems related to all applications and software’s installed on Virgin Domain computer systems for End User across all distributed locations in USA.

Remote technical assistance on a wide range of PC-based computers and peripherals with the help of Windows Remote Assistance, RDP, Team viewer.

Providing Hands and feet Support with Network CISCO Switches & Routers and Voice Devices.

Maintenance of site licenses for all the software’s and applications installed in the Virgin Atlantic environment and highlighting it to concerned teams for renewal.

Maintenance and support of desktops, laptops, network devices, IPADS, iPhones, Blackberry and other computer peripherals on the Share Point Database.

ZIMMER Inc. Oct’10 - Sept’12

Warsaw Indiana, USA

System Administrator/Team Lead

Project Overview:

Zimmer was founded in 1927 and headquartered in Warsaw, Indiana. It is the worldwide #1 pure-play orthopedic leader in the design, development, manufacture and marketing of reconstructive and spinal implants, knee and hip implants, trauma and related orthopedic surgical products. The Company’s primary customers include orthopedic surgeons, hospitals and health care purchasing organizations or buying groups. Zimmer operates around the globe which has been segregated into 4 major regions: NAM (North America), APEJ (Asia Pacific), and EMEA (Europe).

Key Responsibilities:

Managed a team of 11 members as Team Lead supporting users remotely at distributed locations all over the world.

Provided onsite support in Zurich, Switzerland during the Knowledge transfer phase as Onsite EUC Team lead.

Investigate, Analyze and resolve problems related to all applications and software’s installed on Zimmer Domain computer systems for End User across the globe Locations including EMEA, APEJ and USA.

Implementation of ADS Group Policies as per security policies and hardening via GPMC and start up login scripts.

Managing Antivirus Services using McAfee VSE 8.8.

Remotely Performs software and hardware repairs, maintenance, technical assistance and support on a wide range of PC-based computers and peripherals with the help of Remote Desktop Protocol (RDP), LANDesk, Team viewer and if required the Onsite Technician.

Installs, configures and maintains personal computers, file servers and other related devices and systems.

Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS, MS Exchange 2010 and other Infrastructure services. DC promo and decommission of AD.

Installation and Migration Exchange server till 2010.

Deployed and managed a WSUS server to allow automatic updating of Windows servers, Windows desktops and the Microsoft Office Suite.

Maintaining MS Lync server 2013 / 2010.

Configuration and maintaining DFS and NFS servers.

Configuration and maintaining VMware, Citrix servers.

Updates, patching and software installations via group policies (GPO).

Provides integrated hardware and software support; troubleshoots and resolves issues on involved system hardware, software failures and conflicts.

Maintenance of user accounts on Blackberry Server.

Maintenance of site licenses for all the software’s and applications installed in the Zimmer environment and highlighting to the concerned management for the renewal of the licenses.

Maintenance of inventory for all the equipment’s managed by us including desktops, laptops, network devices, IPADS, iPhones, Blackberry and other computer peripherals in Share Point Database.

Provides Software Support to Hand held Devices such as IPAD’s, iPhones, Blackberry, and other mobile devices including the Zimmer email configuration and support to other in-house applications.

Configuring and troubleshooting common used applications and other in- house applications.

Commonly used applications includes Microsoft products (IE,outlook,excel, word ), Adobe products ( reader,Photoshop, acrobat ),Sun and Oracle products (java, jre, jdk, oracle client)

Evaluate new technologies to improve service reliability, performance, and efficiency

Ministry of Company Affairs (Indian Government Project) Jul’08 - Sept’10

Noida, India

Windows System Administrator

Project Overview:

MCA 21 Project provides end to end solution for Requirement of Ministry of Company Affairs. Broadly the application is divided in two Portals catering to different requirements of Ministry.

Key Responsibilities:

Managed almost 800 Windows Servers at DC, DR Site and other distributed locations with a diverse flavor including IBM X-Series and IBM Blade Centre HS 20 Servers.

Designing, planning, testing and Successful Completion of Business Continuity planning through quarterly Disaster Recovery Drill.

Managed 3000 Lenovo desktops and laptops installed with Windows XP and Windows 7 at distributed remote locations, Operations Centre, Data Centre and Disaster Site.

Installation and Management of AD, DNS, DHCP, WSUS, VMware, Citrix, Antivirus, NAGIOS.

Implementation of ADS Group Policies as per security policies and hardening via GPMC and start up login scripts as per the Security Compliance.

Patching of Servers and Desktops using Microsoft Windows Server Update Services (WSUS).

Hardening of Windows Servers and desktops as per the Security Compliance.

Managing Antivirus Services using Trend micro Antivirus Control Manager, Office scan server & office scan client.

Implementation and monitoring of Servers using NAGIOS,”A popular open source Computer system and network monitoring software application” in MCA21.

XL Insurance 2 Weeks

Zurich Switzerland

Inventory Management Administrator

Project Overview:

XL Insurance is a global insurance company headquartered in Ireland with executive offices in Bermuda and Stamford, USA.

Key Responsibilities:

Inventory Management of all physical computers and related peripheral’s including desktops, laptops, backup tapes and other hardware components using a BAR CODE Scanner Gun and matching it with the inventory database for any mismatch.

Meetings and discussions with client to suggest for the new innovative procedure’s that can be implemented to refine and solve inventory problems.

Degaussing the out of warranty devices including corrupted tapes as per the Military Standards and get them replaced or upgraded to latest Hardware.

Check for the warranty status of all the devices and discuss with the client if it needs to be extended by coordinating with the Vendor.

Discussion with client to implement new cost saving ideas on a continuous basis.

EDUCATION:

Bachelor of Technology (B. Tech) in IT (Information Technology) from National Institute of Technology (NIT) Durgapur, West Bengal, India.

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