General Customer Services

GLORIA DUQUE

**-** **** ****** ***. *C. Woodside, NY 11377 ● 718-***-****●********@*******.***

Summary of Qualifications

Extensive years of quality customer service skills serving in an administrative capacity

Strong communication, time management and organizational skills

Experience with corporate logistics and operation

Bilingual, fluent English and Spanish (both written and verbal)

Able to type 30 words a minute

Working knowledge of Microsoft Word, Excel and PowerPoint

Professional Experience

Harmonie Club of the City Of New York New York, NY

Service Banquet Associate 2015 - Present

Provide quality customer service support to guest at diverse private functions.

Coordinate with team to ensure event space is set-up and arranged in time manner.

Communicate with guest to provide exceptional hospitality support.

Ensured prepared meals and beverages stored in pantry.

Davis and Gilbert LLP New York, NY

Food Services Associate 2011 - 2012

Provided quality customer service support for private corporate functions.

Monitored and maintenance of inventory supplies for catering events.

Processed billing expenses for food/beverages and 0btain departmental approval

Ensured all deliveries were ordered on time for clients meeting.

Communicated with vendors via telephone and computerized system.

Wolf, Block, Schoor Solis-Cohen LLP New York, NY

General Office Assistant 2001 - 2007

Provided administrative and customer service support to over 100 attorneys.

Screened incoming calls and disseminated information to attorneys and administrative staff

Processed catering orders and arranged/scheduled conference rooms using Libris software.

Maintained quality appearance overall maintenance of conference rooms and pantries.

Tracked/recorded client’s information, vendor’s details and data entry of all accounts.

Maintained records of supply and distributed related invoices to accounting.

Reconciled internet receipts to company receipts to ensure accuracy and timely payment of bills.

Voluntary Work

Flushing Immigration Center Queens, NY

Office Clear 2016 Present

EDUCATION

Nutrition and Health Certificate, Cornell University Cooperative Extension New York, NY

Developing Business Skills Certificate, StreetWise Partners Program New York, NY

Certificate in Microsoft Office Suites, LaGuardia Community College L.I.C., NY

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