Manager Customer Service

JENNIFER A. OBERG

***** ***** ***** **** **

Isanti, MN 55040

763-***-**** (Cell)

***************@*****.***

EXPERIENCE:

May 2012 – April 29, 2016 KONE ELEVATOR INC., Eagan, MN

Account Manager/Service Sales

Account Retainage

Code updates

Renegotiation of contracts

Permit Applications

Elevator upgrades, repairs and modernization

Inspectors punch lists

Route adjustments

Part Ordering

Scheduling of repair crews

Managing the time frame of the repairs

Customer meetings

Estimating time frame for jobs to be complete

New business development

November 2009 – April 2012 EAGLE ELEVATOR CORPORATION, Roseville, MN

Project Management & Sales

Account Retainage

Code updates

Inspectors punch lists

Modernizations

New business development

Elevator Repair

Elevator Upgrades

Part Ordering

Route assignments

Advertising

Fleet Vehicle Purchases and design

January 2007 – October 2009 ST.FRANCIS SCHOOL DISTRICT ISD #15, St. Francis, MN

Administrative Assistant/ Route Specialist

Create and edit current and new route information

Monthly and year end mileage reports, enter into excel to prepare for state reports.

Register and update student information

Set up and schedule all special education transportation

Schedule unassigned drivers

Create and maintain unassigned and substitute driver’s calendars

Take complaints and suggestions from parents both on the phone and in person and mend the problem if possible.

Interaction with school officials to communicate issues and current information

All student discipline for grades Pre-School – Transition 15

Create and update electronic forms from old hard copies

Recording Secretary for the Labor Management Committee

Attend training seminars to fine tune skills to make the office run more efficiently.

September 2004 – May 2010 CREAMERY CROSSING, Isanti, MN

Restaurant Manager

Menu alterations and promote specials

Employment, background checks, terminations and discipline.

Scheduling of all employee departments

Establish policies, procedures and operational systems

Budgeting and ordering of supplies

Time conservation, including daily operations

Customer service and computer work

Designing of menus and business cards

Planned parties and menu’s for events

Planning of company meetings

Implementation of alcohol and new menu items

New employee training and orientation

1996-1998NORMANDALE COMMUNITY COLLEGE, Bloomington, MN

Focus in Law Enforcement

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Publisher

Experience using Peachtree and accounting software

SAP

Salesforce.com

MEMBER OF:

Elevator Association of Minnesota

Minneapolis BOMA

St. Paul BOMA

IREM of Minnesota

References available upon request.

Contact this candidate