Objective

Systems administrator with *+ years of experience with Windows, Solaris, Linux, and network administration. Quality and detail-oriented, I am motivated to learn new systems and want to use my leadership experience to lead new systems administrators to a successful career.

Experience

ELECTRONICS TECHNICIAN UNITED STATES NAVY APRIL 2009 – APRIL 2015

Assumed primary responsibility for the operation and maintenance of a mission critical Solaris 10-based intelligence system

Installation, maintenance, and troubleshooting support of information systems applications and related hardware, join desktops and laptops to SIPR domain, unlock user accounts, add users to groups, remove computers from the domain, re-image new computers, maintain computer images, set up Exchange accounts, create profile and PST folders on file servers, record and track trouble tickets using proprietary tracking system, answer help desk phone, dispatch technicians to trouble calls, and performed in-depth maintenance and troubleshooting on Windows, Solaris, and network systems.

Area supervisor during combat missions responsible for proper reporting and operation of 12 special purpose intelligence systems

Developed and managed a comprehensive training plan for 27 sailors resulting in over 212 qualifications on general military training, information systems maintenance, and damage control equipment maintenance

Security clearance held: Secret (Investigation completed in January 2009)

SHIFT SUPERVISOR MACY’S OCTOBER 2006 – MARCH 2009

Shift supervisor for the deli and candy counters responsible for outstanding customer service, opening and closing department, food preparation, retail merchandise, and machine maintenance

Skills & Abilities

SYSTEM ADMINISTRATION

5+ years of Windows Server and Desktop operating system administration

Mastered Unix-based intelligence system within one year with minimal training

Configuration and administration of routers and switches to include OSPF, static routing, spanning tree, IP, VLAN, and VRRP

LEADERSHIP

Guided junior technicians in earning 212 qualifications over 12 months

Mentored peers in achieving higher qualifications, learning the network, and how to interact with customers

Encouraged sailors to stay in the Navy and pursue advancement

COMMUNICATION

Established written 20+ SOPs for common and uncommon administration tasks for Windows and Unix operating systems.

Professionally coordinated technician troubleshooting efforts with network call center through high call volume

TROUBLESHOOTING

Comprehensive proactive and reactive troubleshooting including security breaches, broadcast storms, drive failures, configuration conflicts, database corruption, and other hardware and software failures

HARDWARE

Sun and Oracle Netra Servers; Oracle Sparc servers; HP ProLiant servers; Cisco routers and Catalyst switches; Alcatel-Lucent Omni switches; Dell and HP desktops; Dell, HP, ASUS, and Toshiba laptops; Sun ThinClients; Lexmark, HP, Samsung, and Brother printers; Canon plotter printer;

Audio/video equipment, CAT5 and CAT6 cabling, peripheral devices

Multimeter, cable analyzer, cable tester, cable probe, cable termination and installation

SOFTWARE

Solaris 8, Solaris 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows XP, Windows 7, Windows 8, Windows 10, Cisco IOS

Active Directory, Microsoft Exchange, Windows Server Update Services (WSUS), Symantec Endpoint Protection, WebLogic administration, Adobe Design Suite

VMWare, Citrix, Hyper-V

Remote Desktop, PuTTY

Education

BACHELORS JUNE 2017 STRAYER UNIVERSITY

Major: Information Technology

Minor: Networking Technology

Related coursework: MOAC 70-411, MOAC 70-412, Network+, CISSP

Current GPA: 4.0

Awards

NAVY MARINE CORPS ACHIEVEMENT MEDAL MAY 2013

Eliminated the effect of network downtime on productivity by discovering, diagnosing, and recovering network faults outside work hours

GIRL SCOUT SILVER AWARD

Devoted extensive hours of community service including substantial donations to Twin Cities homeless shelters