Customer Service Engineer
Resume:
To Hiring Personnel,
Please take the time to look at my resume. I believe my diverse experiences makes me a valuable asset. I am a very self motivated person.
I am currently working part-time for a real estate investment company. I have been working there for 1.75 years. I have strong written and verbal communication skills. My computer science background makes me adept at learning new IT tools and concepts. I strongly believe teamwork is of utmost importance.
I have 1.5 years of customer service experience and 3 years of technical call center support expe- rience. I also have 10 years of software development experience working closely with team members and customers for three different corporations. Therefore, I believe I can quickly de- velop the computer skills needed for work.
I am very organized and have a great ability to multitask. I also stay calm in stressful situations and enjoy problem solving.
Please feel free to contact me by phone to discuss work opportunities with your company. I look forward to hearing from you.
Sincerely,
Michele Hughes
*******.***.*@****.***
Please visit my website that graphically displays my resume. http://www.beyond.com/M-Hughes-IT-CusterService
Michele Hughes
*******.***.*@****.***
Michele Hughes page 1
*******.***.*@****.*** 469-***-****
C A R E E R H I G H L I G H T S
6 years as software engineer working on all phases of software development 3 years as Point of Sale programmer
3 years help center support for POS system
2 years customer service
AMA training workshop
Skills include:
Microsoft Windows, word, excel, email and calendars. MacOS, pages, numbers, mail, ical
Setting up wireless network, linking phones, printers, laptops and computers Northbrook Investments 2015 - Present Plano, Texas Book keeper for real estate investment company - Maintain documentation for all real es- tate investments. Perform banking. Keep spreadsheets recording costs for each project. Part time employment.
Plano Sports Authority 2014 - 2015 Plano, Texas
Customer Service Representative
Customer Service at PSA - Maintain working knowledge of software used to manage the recreation facility. Register customers by phone or in person for sports classes, sport leagues and camps. I also maintained a working knowledge of the PSA website that al- lows the front desk personnel to have current information to answer questions for cus- tomers and register customers for all events at PSA. CSR also establishes accounts for customers and trains customers to use their account remotely. This enables them to regis- ter for classes, leagues and camps from home. It requires multitasking skills and the abil- ity to work in a call center environment while managing the front desk responsibilities of the sporting facility.
Michele Hughes page 2
*******.***.*@****.*** 469-***-****
Raytheon Inc., 1998 - 1999 Plano, Texas
Software Design Engineer Sept. 1998 - August 1999
SW engineer team member for the Instrumentation Test System.- The system was a dynamically programmable tool used to test a multi-processor real-time system. The test- ing software simulated input data and instrumented output data using messages via the Internet. It was developed on a PC platform using Microsoft Visual C++. Texas Instruments Inc., 1988 - 1994, Dallas, Texas Software Design Engineer May 1991 - January 1994
SW engineer team member for the Algorithm Test Bed - The Algorithm Test Bed was an algorithm development tool for the rapid prototyping of the real-time signal processor. It was developed on a UNIX based system using C and Dev Guide. Responsibilities in- cluded requirements allocation, high-level through detailed design, integration, and test of the final product.
SW engineer team member for the real-time Signal Processor - It was developed on a UNIX host with multiple Mercury MC860 processors using C. Responsibilities included cost/schedule status reports, requirements allocation, high-level through detailed design. Software Design Engineer September 1989-May 1991
SW engineer for the Sightline Control software - The responsibilities included detailed design and integration of the real-time 386 based assembly language/FORTRAN software and support during flight tests.
SW engineer team member for image analysis software - The responsibilities includ- ed integration and support of the image analysis multiprocessing UNIX/C software used for system analysis.
Software Design Engineer January 1988 - September 1989 SW engineer for Image Intensifier TV user interface modeling program - The posi- tion included conversion of modeling software from VAX FORTRAN to a 286/386 based PC environment and development of user interface using the Turbo Pascal environment. This was initially scheduled as a 3 man-month effort and was completed in 6 weeks to perform a demo for the customer.
SW engineer for the Transfer Alignment software - Responsibilities included design and implementation of 1750A microprocessor real-time Pascal software from critical de- sign phase through integration
Michele Hughes page 3
*******.***.*@****.*** 469-***-****
SW engineer for the instrumentation software - It was developed on a VAX using C and the ORACLE database. Responsibilities included requirements allocation, high-level through detailed design, integration and test of the final product. Chili’s Inc., 1985-1988, Dallas, Texas
Programmer/Communication Analyst June 1985 - January 1988 Programmer/communication analyst for Point of Sale system - Responsibilities included modifying software to satisfy needs of the corporate office and requests from managers in the field, and enhancing software for communications with corporate office to upload sales informa- tion.
Restaurant support for POS - Traveled to open stores to install and train staff to use POS sys- tem. Provided call center support for restaurant managers using POS system. C O M M U N I T Y S E R V I C E 1998 - 2012
Awarded a Lifetime Membership in the Texas PTA
Office Volunteer/Mailroom, Copy center, Office Admin PISD Jasper High School Band Booster
Plano Senior High School Band Booster
Sunday school supply preparation volunteer.
Angel for Special Needs children at CUMC
Family Promise Volunteer at CUMC
Receptionist at CLC Gymnasium at CUMC
E D U C A T I O N
Bachelor in Computer Science - University of Texas at Austin REFERENCES AVAILABLE UPON REQUEST
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