Customer Service Office Staff

Matthew James Dilts

805-***-**** ****.*.*****@*****.***

Skills & Abilities

RESEARCH

Understanding what came before in relation to the now is critical to moving forward in the future. I developed research skills though the last 6 years of academia, and more recently at a professional level, in the private and public sectors.

ANALYSIS

Academic papers and policies can be daunting in their size and structure. I have experience analyzing and effectively summarizing documents in an easy to understand ways for lay people in both academic and professional settings.

UNDERSTANDING

With any business business operations, analysis and research of policies and best practices can be daunting. I am constantly striving to better understand an organizations purpose and processes to better help myself, those around me and the organization at large.

DESIGN

I believe by combining my research and analysis experience with my understanding of current management techniques, I can be effective in designing meaningful and effective policies.

IMPLEMENTATION

I have gained the experience through professional situations dealing with government agencies, trade groups and the public at large to feel comfortable bringing their input together to pass and enact policies.

Education

MASTER’S OF PUBLIC POLICY AND ADMINISTRATION MAY 2016 CALIFORNIA LUTHERAN UNIVERSITY

Skills Developed:

Ability to negotiate and problem solve at a professional level.

Analysis of complex data into comprehensive summaries.

Techniques of inclusion of outside involvement and participation in critical decision making.

Evaluation of predominant figures, techniques and theories of administration.

Ability to quickly and accurately review information to create reports and presentations.

BACHELOR OF ARTS: POLITICAL SCIENCE MAY 2014 CSU CHANNEL ISLANDS

Skills Developed:

Review techniques for analyzing law and their real world application

Professional research and presentation practices.

Understanding of contemporary issues including politics in media and science in public policy.

Interconnections of sociology in policy making process.

Comprehensive understanding of political entities and their procedures.

Experience

CPS INVESTIGATOR DFPS TEXAS JANUARY 2017-CURRENT

Investigated instances of possible neglect and abuse

Interviewed parents and children

Documented contacts and processed corresponding case information

Applied Texas family code policy to variety of cases

Connected families with local resources when applicable

DISTRICT INTERN CONGRESSWOMAN JULIA BROWNLEY JANUARY 2016-APRIL 2016

Supported district office staff.

Connected with federal agencies to assist district constituents.

Wrote and edited Congressional Record recognitions.

Researched agency specific requirements for social benefits and military decorations.

Created new and incoming portfolios for district constituent assistance.

Recorded constituent federal policy concerns

PUBLIC POLICY INTERN ANTHEM JUNE 2015- DECEMBER 2015

Supported Public Policy team throughout differing subject matters

Created action specific internal issue briefs and position specific external issue briefs.

Created and updated State and Federal legislation trackers

Reviewed and summarized important points of incoming legislation and proposed rules.

Monitored potential presidential candidates for proposals of healthcare legislation.

Helped create PowerPoint presentations on Healthcare issues for high level stakeholders.

Involved in trade association discussions to provide feedback on regulations and current healthcare issues.

INVENTORY MANAGEMENT PLUS EV GAMES JANUARY 2013-MAY 2015

Head of customer inventory acquisition.

Monitored levels of inventory to adjust buying priorities accordingly

Developed unique strategies to help move stagnant product and liquidate inventory.

Day to day tasks including fulfilling online orders and customer service.

Organized and planned events outside of retail location.

ASSET PROTECTION SPECIALIST TARGET AUGUST 2011- JANUARY 2013

Responsible for the safety and protection of Target’s employees and assets.

Analyzed and evaluated security operations to identify risks or opportunities for improvement.

Collected and analyzed security data to determine security needs and future security program goals.

Planned security for special and high-risk events.

Trained incoming hires in Target Policies and procedures.

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