Customer Service Data Entry
Resume:
ALICE JACKSON
**** ******** ******, ***** *****
EXPERIENCE
** ****- ******* ******** *********
January 2017 Patient Account Rep.
P
Spread sheets
Accounts Receivable
September 2015 Navigate Cymetrix
May 2016 Patient Account Rep.
Collected on past due Medicaid Managed care accounts,
Reading EOB’s and reviewed insurance claims and denials
Called insurance companies regarding denials, and re-bill claims not on file and sending request to clients for denials that are due to coding issues
Submitted appeals and have claims that denied in error sent back for reprocessing
January 2015 to Baylor Scott and White
May 2015 Collectors/Follow up-Contract
Performed follow-up collections with insurance companies through internet and phone
Billed secondary insurances for payments never received
Electronic billing on EPIC
Performed follow-up collections with insurances companies
January 2015 to Healthcare Solution Staffing
May 2015 Accounts Receivable Representative-Contract
Worked heavily from spreadsheets to zero out A/R balances
Performed follow-up collections with insurances companies
April 2013 to First Choice Emergency Room
April 2014 Billing/Collections Representative
Billed customer for 30, 60, 90, 120 day letter
Took payments over the phone and set up a payment plan for customers to pay monthly.
Performed Commercial Follow-Up- handled denials/appeals
Explain customer accounts-complete
Customer service
Jan 2012 to Methodist Charlton
Feb 2013 Billing/Collections Specialist
Set up payment arrangements and collected payments
Helped patient with their accounts
Performed adjustments-overpayments/underpayments
Correct discrepancies with accounts
Performed Self-Pay collections
December 2006 Ameripath
To June 2011 Billing Specialist
Electronic billing on Medi Systems and performed collections
Follow up on claims
Performed adjustments-overpayments/underpayments
Collected on primary and secondary Medicare, Medicaid, Commercial, third party, and self pay.
March 2006 to Volt Management Corp
September 2006 Commercial Collector-Contract
Collection-Commercial Accounts
Self-pay, Government, and Commercial insurances
United Healthcare, Aetna, Blue Cross Blue Shield, etc
June 2005 to Quest
October 2005 Billing Specialist-Contract
Keyed Data from Requisitions
100% Data Entry
October 2005 to CTI Collection-Contract
March 2006 Commercial Collector
Completed collections on old accounts
Light medical Collections
Performed full cycle Commercial Collections
December 1999 to Texas Oncology
October 2004 Account Receivable Specialist II & Patient Account Specialist II
Duties included denying claims for three A/R doctors: Dr. Jones, Dr. Orr, & Dr. Wilcox.
Responsible for completing refund accounts and adjustments. Audited credit balances on reports.
Submitted refunds to Insurance Companies and Patients.
Completed adjustments on accounts. Responsible for completing some payment posting.
EDUCATION Mountain View College, Dallas, TX
Basic Theology-Southern Bible Institute
Associate Degree in Applied Arts and Science
Business Management
COMPUTER SKILLS Microsoft Office: Word, Excel etc., WordPerfect, Windows Applications
Data Entry & Filing, Psimed Word Processing, Fisacure (two databases),
Daybreak, Dialer, Parkland Plus, etc., Medi System
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