Service Customer
Resume:
Summary
Skills
Experience
FRANCHESKA S. C. GARCIA
Tracy, CA. 95377
Ph: 209-***-****
******************@*****.***
Accomplished and energetic Dispatcher with a solid history of achievement in Transportation. Motivated leader with strong organizational and prioritization abilities. Customer and Personal Service Critical Thinking
Administration and Management Judgment and Decision Making Clerical Complex Problem Solving
Operation Monitoring Transportation
Aug 2016 -Oct 2016
Tracy, CA
Lead Dispatch
FGO Logistics
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Prepare daily work and run schedules.
Oversee all communications within specifically assigned territories. Ensure timely and efficient movement of trains, according to train orders and schedules.
Jun 2016 -Sep 2016
Stockton, CA
Dispatcher / Freight Broker
Fairchild Freight
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Receive or prepare work orders.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Prepare daily work and run schedules.
Oversee all communications within specifically assigned territories. Ensure timely and efficient movement of trains, according to train orders and schedules.
Jan 2016 -Jun 2016
Tracy, Ca
Shipping and Receiving Clerk
Adecco Best Buy
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Direct specified departments or units to prepare and ship orders to designated locations.
Check inventory records to determine availability of requested merchandise. File copies of orders received, or post orders on records. Adjust inventory records to reflect product movement. Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Mar 2015 -Jul 2015
Modesto, Ca
Clerical Aid
Paul Mitchell Modesto
Keep records or prepare reports for owner or management concerning visits with clients.
Oversee day-to-day group activities of residents in institution. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.
Jul 2014 -Feb 2015
Cincinnati, Oh
Freight Broker
US LOGISTICS
Estimate freight or postal rates and record shipment costs and weights. Keep records of all goods shipped, received, and stored. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations. Negotiate and arrange transport of goods with shipping or freight companies. Advise clients on transportation and payment methods. Track delivery progress of shipments.
Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
Attach address labels, identification codes, and shipping instructions to containers. Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
Jan 2014 -Jul 2014
Modesto, Ca
BDC / Customer Service
Modesto TOYOTA
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of Education
References
complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Sep 2013 -Jan 2014
Turlock, Ca
Server
APPLE BEE'S
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed. Clean or sterilize dishes, kitchen utensils, equipment, or facilities. Place food servings on plates or trays according to orders or instructions. Take food orders and relay orders to kitchens or serving counters so they can be filled.
Load trays with accessories such as eating utensils, napkins, or condiments. Stock service stations with items such as ice, napkins, or straws. Carry food, silverware, or linen on trays or use carts to carry trays. Prepare food items, such as sandwiches, salads, soups, or beverages. Determine where patients or patrons would like to eat their meals and help them get situated.
Supervisor Receptionist
Manteca, Ca.
Jun 2013
High School Diploma
Manteca High School
Paul Howard 209-***-****
Lisa Pelle 408-***-****
Carmela Peluso 209-***-****
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