Customer Service Computer Science

NEETHA JANARDHANA (***) - *** - ****

******.***@*****.***

Summary

Having 3 years experience in IT industry with Master degree in Computer Science.

Experience in HIPPA EDI transactions 834, 837.

Good healthcare domain knowledge.

Good knowledge in facets modules like Membership, Claims and Provider, Billing.

Good experience with Informatica tool.

Experience related to troubleshooting Facets Batch Jobs and scheduling.

Database programming Experience in writing T-SQL Stored procedures, User Defined Data Types, Triggers, Constraints and Indexes using various DDL and DML commands

Good knowledge in developing Android Applications.

Experience with the scripting language like Perl, Python, Tcl and Shell scripting

Knowledge of Computer Architecture (Caches, Data hazards, Pipelining)

Good understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirement gathering, Analysis/Design, Development and Testing.

Large amount of experience gathering user requirements and translating them into technical and system specifications

Skills

Computer Languages: C, C++, Java, Perl, Python, Verilog.

Databases: MySQL, Oracle 11g, RDBMS.

Operating Systems: Windows 2007, Linux.

Web Languages: HTML, CSS.

Tools: Informatica, Tidal Enterprise Scheduler, Eclipse, Android Studio.

Work Experience

Intel Corporation (Folsom, CA) Design Automation Intern June 2016 – Dec 2016

Developed scripts for various runset tasks (GridCheck report, Capturing the missing DRC etc)

Supported design automation flows by testing and fixing various issues.

Involved in helping the team in resolving issues and enhancement of a tool.

Cognizant Technology Solutions, Programmer Analyst

Project 3: Facets Version Upgrade 4.81 to 5.10 Oct 2012- May 2013

Worked in Claims, Customer Service and Membership Module remediation, Coordinate with onsite team to get the clarity on the open clarifications.

Perform Impact analysis on all the Custom Code objects related to above modules.

Interact with Project Managers, Lead BAs, product consultants, BSC SME and Trizetto SME for Requirement gathering and review process.

Remediate impacted components and promoting then to QA environment for testing and validation.

Providing the support in integration testing phase.

Migrating the remediated objects to new environment.

Creating Integration & Regression Test Cases for change request

Review specified work products based on the identified work product criteria and supporting standards and procedures.

Project 2: Application Dev Projects May 2011- Sep 2012

Worked in Development and Tidal batch support team.

Gained experience on Core and Custom jobs related to Membership module.

Was involved in triaging core batch failure with required teams.

Involved in building the ETL source to target mapping to transform and load facets data.

Provided support to various Service Request related to Output management Custom Jobs.

Act as a liaison between SMEs and technical solutions/support groups, to document, analyze and validate business processes and identify solutions to problems.

Coordinate & Identify problem areas where the system deliverables do not meet the functional, non-functional requirements, and technical specifications

Coordinate with the onsite team for functional & technical enhancement analysis and turn over process.

Define & prepare Technical design document for the enhancement and changes.

Project 1: Cognizant Internal Training Feb 2011 – Apr 2011

Received training on Tidal Enterprise Scheduler.

Oracle PL SQL Training.

Healthcare Domain Training.

Education

M.S. in Computer Science, Spring 2015 - Spring 2017

California State University, Sacramento, CA GPA: 3.6/4.0

B.E. in Computer Science, June 2006 - May 2010

Visveswaraiah Technological University, India

Graduate Coursework: Database Management Systems, Computer Architecture and Design, Computer Security, Algorithms and Paradigms, Software Requirement Analysis and Design, Computer Network, Operating System Pragmatics, Database System Design, Distributed Systems, Programming Language Principles.

Academic Projects

Operating System Pragmatics (Spring 2016): Implementing the operating system (the kernel level, mostly)

Distributed Systems (Spring 2016): Designing and developing an android mobile application enabling peer to peer file sharing among mobile devices using Wi-Fi p2p framework.

Software Requirement Analysis and Design (Fall 2015) Sponsor: VSP – Defined a process applied in Requirement Engineering to discover the Emotional needs which a product should satisfy for better User Experience (UX)

Computer Networks (Fall 2015): Designed and implemented multi-client/multi-server chat system in python which involved two backend servers, one frontend server and n number of clients. Load balancing was performed between the two backend servers.

Master’s Project

Firebase File System –It is an cloud based android application with secure authentication login system, which makes the user to create his/her own hierarchical file system to share the files among other users and can let users to view/edit/download the files that they are interested in based on their role set up by the group admin.

Awards

Received Intel Recognition for the work done in QA runset

Received Intel Recognition for on time delivering of the scripts which categorizes cells with similar functionalities.

Additional Experience

Completed certification in Healthcare Management: An introduction (AHM 250).

Actively participated in the induction program held for freshers in CTS.

Volunteered Celebrating Cognizant held on Dec 2012.

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