Customer Service Sales

LAMIN KAMARA

*** ********* ***. 609-***-****

Trenton, NJ 08611 ************@*****.***

PROFESSIONAL SUMMARY

Possess over 7 years of experience within the field of supervision which included monitoring employees, delegating duties, and creating monthly reports. Responsibilities have included new hire training, overseeing warehouses, and customer service and interaction. Experience has led to knowledge of Microsoft Office, troubleshooting software, and overseeing production.

SKILLS

Supervision

Quality Control analysis

Teaching daily life skills

Management of Material Resources

Production

Sales and Marketing

Troubleshooting (Computers Hardware/Software)

Computer software skills

Typing

WORK EXPERIENCE

Edison Job Corps Academy, Edison, NJ

Residential Advisor 2010 – Present

Supervise over 100 trainees by teaching social skills, language arts and science

Teach social life skills, hygiene, monitor behavior, teach communication skills, job retention, and meet student’s daily social needs on the center in order to understand students’ behavior and employee retention

Responsible to write the daily, weekly, monthly, and bi-weekly case note and promote diversity and evaluate students

Engage students about the health implications drugs has in their bodies, including the consequences the law has on drug usage

Monitor students’ movement within the center and redirect students’ behavior, such as dress code, control of profanity, self-control, smoking (drugs/cigarettes), and de-escalation of confrontations, altercation and other dangerous situations on the center

Develop job opportunities for students in the community and surrounding cities and towns in order for them to settle down after completing their studies

Schedule interviews and follow up with employers to make placements

Build and maintain employer relationships and contacts by visiting employers in the community

Maintain documentation of placement services rendered and employment verifications to enable students retain their first employment opportunities

Complete internal statistical reports and progress reports for funding sources, ensure employer satisfaction with program/placement services and candidates by training students how to obtain and retain jobs

Became familiar with labor laws, demand occupations and ADA students in order to begin to know more about employment and labor laws

RiteAid – Morrisville, PA

Puller/Stocker/ 2nd Shift 2005 – 2010

Pulled and stocked merchandise in the Morrisville warehouse. Learned the different modules of warehouse management and training

Assisted in training new hires how to stock and pull merchandise from shelves and load same in totes for shipment to various Rite Aid stores

Supervised employees in mods 1, 2, and 3 in picking, sorting, and loading distribution trucks

Prior & Kiawu/Computer Hardware Dealers, Hamilton, NJ

Asst. Sales Manager, 1st Shift 2008 – 2010

Managed the Hamilton and Perth Amboy offices with a total of 45 employees by monitoring everyday sales, customer service, retention of customers, and purchasing from wholesale vendors in and out of the United States.

Hired, interviewed and trained new employees and also trained office management to Office Assistants

Introduced new products, connected new foreign partners, and engaged two financial partners to invest into the company

Introduced the company to the NY Stock Exchange and invested over $50,000 from June 2008 until when company was moved to New York

EDUCATION

Master of Business Administration 2/2017

American InterContinental University Schaumburg, IL

Specialization: Human Resource Management

Bachelor of Science in Management 2005

Cuttington University Monrovia, Liberia

Bachelor of Science in Economics 1992

Cuttington University Monrovia, Liberia

MEMBERSHIPS

Delta Mu Delta, Member for Life 2016

Royal Society of Arts, Fellow for Life 2016

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