Customer Service Data Entry

Susan Ward

** ******* **** *****, ***** Augusta South Carolina 29860

Home: 803-***-**** Cell: 910-***-****

****.****.****@*****.***

Summary

Energetic account specialist with three years experience in account management. Organized and professional. Committed to delivering high quality results with little supervision. Versatile and teachable. Flexible and hard working.

Experience

ACCELERATED CLAIMS, INC May 2012 to March 2017

ProActive Account Resolution Specialist

Kennesaw, GA

Enter accounts into NetSuite from hospital system. Gather all pertinent information to obtain and confirm insurance claim. Obtained police report, call patient, and search hospital records for accident information. Verify insurance for patient; Bodily injury and medical payment coverage. Follow up with insurance adjuster to monitor status of claim up until payment is received by the hospital. Attorney follow up to monitor status of case if patient is attorney represented. Run payment report and record payments as they are posted for each account. Monitor office supplies and order as needed.

Answer phone calls and emails from patients, attorneys, and insurance adjusters to supply necessary information.

PIDCOCK CHIROPRACTIC, INC June 2008 to March 2012

Chiropractic Assistant

Augusta, GA

Main duties were to administer therapy to patient post adjustment. This included electric muscle stimulation, intersegmental traction table, therapeutic exercise with devices.

Monitor inventory and order merchandise and office supplies. Sales of merchandise.

Filled in at front desk to greet patient, obtain payment, schedule next visit, pull charts and escort patient to exam room.

Verify Medical Payment coverage for auto accident cases. SNUG TAVERN AND GRILL January 2007 to May 2008

Server/bartender

Augusta, GA

Customer service to include order taking, food and beverage service, cashier. Handled any customer needs that would arise.

Friendly efficient service was top priority.

FRENCH MARKET GRILLE WEST June 2004 to November 2006 Server/bartender

Martinez, GA

Greeted patron and established rapport. Obtained order, served food and beverage. Maintained customers satisfaction and comfort.

Cashier.

Basic customer service.

Education

Pulaski County High School May 1979

High School Diploma

GPA: Graduated top in class in Business Accounting. Skills

Microsoft Word, Excel, data entry. Very good customer service. I am likable and trainable.

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