Quality Assurance. IT Business System Analyst. IAM Admin.

Elizabeth Alvarez

Livermore, CA ***** 415-***-**** **********@*****.***

Quality Assurance IT Business System Analyst Identity & Access Management Professional Summary

An accomplished IT Business System Analyst professional with 10 + years of experience within a global setting. Key functions include: Supporting systems and functional architectures in all phases of SDLC

(Software Development Life Cycle) with a focus primarily on gathering requirements, development to production with the ability to schedule, lead and facilitate UAT (Users Acceptance Testing) sessions for complex projects.

Highlighted Skills

Full end-to-end testing

coverage

Created & maintained

traceability matrix

Established new processes

and procedures

Agile Methodology

Supported/Trained end

users

Excellent communication &

interpersonal skills

Professional Experience

Application Analyst 2013 – 2017

ABM Industries, San Francisco, CA

ABM Industries Incorporated is a facility management provider in the USA and in more than 20 international locations

• Lead UAT (User Acceptance Testing) testing for 9 new automated adapters in to ITIM 5.0, lead UAT for 16 manual/automated adapters for upgrade into ISIM 6.2. Lead UAT for 11 adapters retrofits in to ISIM 6.2

• Gathered data for Business Requirement Documentation of manual and automated adapters for migrations/upgrades into ISIM (IBM Security Identity Manager) to support policies and workflows within ABM’s security model

• Analyzed business requirements, design documents for completeness and testability for IST

(Integration System Testing)

• Developed test plans, test scenarios, test cases, test data and test scripts for various types of testing activities

• Performed execution of test cases, test scripts, captures test results, test metrics and reports them to all stakeholders

• Performed Quality Assurance testing activities to ensure the applications and products and or releases are in compliance with the Quality Assurance standards of the organization keeping in line with testing methodologies and processes

• Assisted PMO QA/Industrial Trainer in implementing and maintaining end-user training resources, as well as providing guidance and training to end users. Created documentation to support new or enhanced processes

• Provided support and maintenance of the ABM’s application portfolio, concentrating primarily on Identity & Access Management

• Managed multiple high priority tasks with very tight deadlines Access & Identity Management/Security Administrator 2011 – 2012 First Republic Bank, San Francisco, CA

• Provisioning and de-provisioning ID Administration for all system components managed by the Access and Identity Management (AIM) team, including all designated applications that are used by First Republic Bank (FRB) and its subsidiaries.

• Administered system access utilizing but not limited to: Active Directory, Microsoft Exchange Server, and Citrix Server for users and network objects. Primary agenda to ensure the integrity, security and availability of the systems and applications components and to proactively assess potential items of risk and opportunities of vulnerability in the network ELIZABETH ALVAREZ PAGE 2 of 2

Business Systems Analyst III 2008 – 2011

Union Bank, San Francisco, CA

• Responsible for providing technical support of desktops, systems software, systems hardward, printers, including installing, maintaining, and troubleshooting of computers, and peripherals

• Worked collaboratively with subject matter expert groups to develop and define projects.

• Understanding of file transfer protocols including Standard FTP, SSL, SSH, and PGP Encryption and Decryption, exchange of client authentication credentials.

• Project lead in setting up internal/external processes for file transmission data flow, collaborating with firewall team and other system engineers.

• Responsible for opening and managing change control for deployments.

• Monitored service requests received through the help desk to facilitate timely resolution. Security Administrator Associate 2008 – 2008

Gap Inc. San Bruno, CA

• Performed security administration/network systems administration supporting and utilizing Remedy, Active Directory, MS Exchange, Windows NT file systems, Windows NT Terminal Server/Citrix MetaFrame and Outlook.

• Managed access requests, user access revalidation and systems Inc.’s network services, access provisioning and de-provisioning activities for global network infrastructure environment governed by Sarbanes-Oxley, COBIT, and PCI regulations.

Busniess Analyst / Corporate Informaton Security Officer III 2000 – 2007 Washington Mutual Card Service, Pleasanton, CA

• Security access administration on network systems using but not limited to Active Directory, MS Exchange, and Citrix MetaFrame

• Managed access to network system applications and enforced appropriate security practices to ensure adequate protection of customers/vendor information

• Assisted in Quality Assurance testing as required

• Project lead over internal audit findings, made recommendations where weaknesses or inefficiencies were observed

• Conveyed business requirements to the development team

• Project lead, interviewing managers and supervisor in developing role-based access templates based on guidelines and requirements having a deep understanding of complex requirements analysis including both business and functional requirements

• Performed analysis, design, documentation and testing of enhancements associated with new or existing application functionality

• Conveyed business requirements to the development team to map fulfillment of business requirements

• Responsible for audit reporting on network ID’s and objects to mitigate risk and to ensure that the company followed established security policies, standards and procedures for systems and applications managed by Information Security

• Supervised and trained 10 to 20 Administrators on new applications and procedures.

• Exceptional analytical aptitude, ability to make sound judgments, decisions and suggestions.

• Solid understanding of audit and IT General Controls and SOX compliance within a regulated environment.

Education

Information Technology with an emphasis in Network Security Heald College, Concord, CA

A.A.S. in System Administration

Masters Institute, San Jose, CA

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