Customer Service Administrative Assistant

PROFILE

Strategic minded Market Research Analyst post-graduate with a desire to work in the field of research supporting clients and the organization through quality research. Dedicated and detail oriented worker with excellent interpersonal, verbal and written communication skills. Service driven with proven research, analysis and evaluation skills to support improved decision support and patient outcomes. Proven knowledge of privacy and confidentiality legislation within an e-health environment. Experience in customer service and building supportive relations to achieve project outcomes.

RELEVANT SKILLS

Effective co-ordinating, planning and problem solving abilities with the ability to work under pressure, time- sensitive, fast – paced environments

Excellent computer skills including Microsoft Suite (Word, Excel, PowerPoint, Access), Hyper Research and Q-Fi

Experience utilizing EMR Accuro Database and statistical Packages such as SPSS

Strong project management orientation with effective organizational skills

Ability to work independently as well as collaboratively with a team to achieve quality outcomes

EDUCATION & QUALIFICATIONS

Research Analyst (Post – Graduate Program)

Humber College Sept 2016 - Present

Health Systems Management (Post – Graduate Program)

Fanshawe College Sept 2015 - April 2016

Masters in Hospital Administration

TISS, India June 2012 - May 2014

Microbiology (Bachelors)

Nagpur University, India July 2009 - June 2011

CAREER HISTORY & ACCOMPLISHMENTS

Market Research Interviewer

Numeris Jan 2017 - Present

Conducting Telephone interviews with the public and MRD studies.

Assistant Manager

Apollo Health & Lifestyle Limited April 2014 - Feb 2015

Managing clinic operations

Marketing of the clinic

Performing Data Analysis

Internships

K.B Hospital, India Jan 2013 - March 2013

Managing Clinic Operations for five Departments in the hospital.

Studying Job Satisfaction among Nurses.

Godrej Hospital, India August 2013 - October 2013

Conducting scheduling for operation theatre.

Managing paper work for Third Party Administrators.

Studied utilization rate of HBOT (Hyperbaric Oxygen Therapy) department and marketing strategies for the same.

Apollo Hospital, Bangalore, India January 2015 - March 2015

Structuring quality indicators for the re-accreditation of Apollo Hospital by JCI.

Maintaining Turnaround Time of Radiology Department in giving Critical Results on Time.

PROFESSIONAL & PERSONAL ACHIEVEMENTS

Completed TCPS 2 Certification.

Awarded intern of the Week in Apollo Hospital.

VOLUNTEER WORKS

Volunteered as an administrative assistant at Toronto General Hospital.

Volunteered in different campaigns at MRIA (Marketing Research & Intelligence Association).

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