Manager Customer Service

Assunta Roccapriore

** ****** ****** ****

Meriden, CT 06451

203-***-**** - Cell

203-***-**** - Home

**********@*****.***

Objective: To secure a position to utilize the my skills in customer services and account management.

Aetna, Inc. Hartford, CT

Client Service Manager – September 2011 to January 2017

Vast Knowledge of the COBRA Federal Regulations

Managed COBRA Benefits for employers with 100 to 5,000 employees

Including:

Daily contact with Employers Benefits Department, other carriers, brokers, medical providers, Third Party Administrators and members

Presented annual COBRA renewal to clients

Maintained billing system with the appropriate monthly premium rates

Ensured that each carrier received the appropriate COBRA premium collected

Monitored various monthly reports

Trained new employers to use the billing portal

Partnered with other areas of Aetna to ensure that all insurance needs for the client were met

COBRA Implementation Manager – May 2001 to September 2011

Presented COBRA Administration Services to new clients

Conducted weekly implementation meetings with the clients, brokers and third party administrators to gather the necessary information to insure an accurate and timely implementation

Established timelines for implementing COBRA Services into the billing system

Coded the system with the appropriate plan information and monthly premium rates

Coordinated eligibility files with other carriers

Macy’s Department Store, Meriden, CT September 2011 to January 2017

Part Time – Administrative Support Team

Prepare Deposit from sales from previous day

Prepare Daily Report

Pull applications and prepare appropriate paperwork for potential associates interview

Assist with training of new associates

Assist in maintaining associate records

Take incoming calls from customers and solve their concerns or refer customer to appropriate department

Work the sales floor when necessary

PHI - trained

United Healthcare Group Hartford, CT – January 1979 to November 2000

Various Positions – Claims Processor, Claim Coordinator, Customer Service Manager

Education – Middlesex Community College

Platt High School

Reference – Available Upon Request

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