Customer Service Sales

Diana Gross

**** ******** ****** *.*. ~ Akron, OH 44314 ~ 330-***-**** ~ *****.*****.****@*****.***

What I bring to the table: A variety of office experience and skills. Attention to details, figure accuracy, ability to arrange priorities, and solve problems. I am dependable, a hard worker, and timely.

SKILLS:

MS Outlook, Excel, Word, Intermediate

ADP and Ultimate payroll software

QuickBooks Training

Digital Dispatch Software

Office machines ~ fax, copier, postal machine, scanner

EMPLOYMENT EXPERIENCE:

Payroll Admin ~ May 2013 – April 2016 ~ Area Wide Protective ~ Kent, Ohio

Input new hires and terminate employees in payroll software data base

Maintain data base with current employee information, direct deposits, taxes

Trouble shoot and resolve payroll issues

Committee to recruit and retain better candidates

Dispatcher ~ May 2008 – May 2013 Promoted ~ Area Wide Protective ~ Kent, Ohio

Advise traffic control crew of their assignments

Dispatch crews for emergency assignments

Scan work tickets, file payroll and payables

Suggested new and better way to advise workers of daily assignments

Mortgage Title Reviewer ~ March 2008 – May 2008 ~ Superior Staffing temporary @ Old Republic Title, Fairlawn, Ohio

Review mortgage documents for accuracy, signatures, notarization, completeness to determine all documents are accounted for and ready for closing a loan and recording

Dispatch Technician ~ November 2000 - July 2007 ~ Roadway Express ~ Copley, Ohio

Supervised and dispatched 30+ union drivers, assigned freight pick-ups and deliveries

Made recommendations to design a new dispatch system to return freight earlier

Collected money for freight bills averaging over $1,000 monthly

Administrative duties: check drivers’ logs for completeness, set up manpower

Customer service

Executive Secretary ~ February 1979 - November 2000 ~ The House of LaRose ~ Akron, Ohio

Assisted executives and upper management with administrative and business details

Shop vendors for price, order and maintain inventory of office supplies

Coordinate and maintain group pension/profit sharing, health, life, and long-term disability, COBRA, OSHA, and workers’ compensation forms and records

Schedule travel arrangements and meetings

Plan company functions such as annual Christmas party and employee events and gifts

Participated and/or facilitated many project team assignments

Coordinated with Anheuser-Busch their monthly sales promotions and tracking

Received from Anheuser-Busch a “Certificate of Appreciation” for outstanding service and contributions to retail sales tracking

Purchased wine products; achieved an outstanding inventory to sales ratio

Diana Gross

1848 Eleventh Street S.W. ~ Akron, Ohio 44314 ~ 330-***-**** ~ *****.*****.****@*****.***

EDUCATION:

Continue to further educate and update my computer and office skills through Fred Pryor

Graduated from Barberton High School ~ Barberton, Ohio ~ Completed two-year intensive office stenographic education program

Former licensed real estate salesperson ~ July 1985-December 1997

Currently a licensed Notary Public

Contact this candidate