Customer Service Computer Science

Hassan Al-Baghdadi

** ********** *****, *** *** Halifax, NS B3M 4J6 902-***-****

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PROFILE

An engaging, well-spoken, and sincere graduating Bachelor of Computer Science student with a major in Applied Computer Science and Marketing. Possesses 3 years’ experience in customer service industry. Key strengths include communication, networking, and attention to detail. Committed to adding value to company through client satisfaction by representing companies in the best possible light while providing quality customer relations in order to build long lasting relationships.

HIGHLIGHT OF QUALIFICATIONS

Gained excellent customer service recognition by achieving positive reputation with Footlocker’s customers through going out of my way to meet customer needs and provide exceptional service

Strong knowledge of computing and marketing principals from academic studies and a keen interest to learn new database systems

Organized charity event in less than three weeks focused on Dalhousie, Saint Mary’s and Kings University students and raised $1,060

Marketed retail business through social media and orally to reach student market segment in order to raise brand awareness among students and increase sales

FORMAL EDUCATION & CREDENTIALS

Bachelor of Computer Science – Majors: Applied Computer Science Sept 2014 – Present

Dalhousie University, Halifax, NS

Relevant Courses:

Computer Programming

Small Business Performance Improvement

Software Engineering

Operating System

RELEVANT EXPERIENCE

Deli Clerk & Lunch Line Cook Aug 2016 – Mars 2017

Pete’s Fine Foods, Halifax, NS

Contributed to new and innovative ideas for Pete’s crepe menu by creating affordable delicious crepes to increase crepe sales

Created and maintained friendly and positive customer relationships by actively engaging in meaningful conversations and ensuring customer satisfaction

Overcame customer concerns through experience with food and strong store knowledge

Optimized positive team environment by building close relationships with team members through emotional intelligence and understanding each individual over time

Performed effectively in a fast paced, busy environment taking multiple customer orders during rush hours while maintaining composure and staying focused and efficient

Showcased ability to multitask and flexibility by taking on different roles from cooking in the kitchen to manning salads, sandwiches, juice bar and crepe station

Sales Associate Jun 2015 – Oct 2016

Foot Locker at the mall, Halifax, NS

Handled responsibilities of receiving incoming inventory items and organizing them per size and brand

Performed responsibilities of providing excellent customers service by attending to customer needs

Regularly exceeded monthly sales quota and broke the location record for revenue generated by a new associate

COMMUNITY & VOLUNTEER INVOLVEMENT

Volunteer Fund Raiser Mar 2017

Nova Scotia-YMCA Association, Halifax, NS

Organized and coordinated charity event at Argyle Bar & Grill to achieve a fundraising goal of $1,000 for the Nova Scotia-YMCA Association in under 3 weeks

Promoted event through social media and network of friends from various universities such as, Saint Mary’s, Dalhousie and Kings University

Responsible for event logistics and arranged for two popular solo artists to perform, along with a dJ and on-site photographer

Coordinated and networked with volunteers to support the event and attract a larger audience in order to meet fundraising goal

Blue Nose Marathon May 2016

Scotiabank, Halifax, NS

Ensured every runner stayed on coarse by managing crowd while simultaneously making sure no runners were injured

Encouraged and supported runners partaking in charity

OTHER EMPLOYMENT

Housekeeper & Houseperson Jan 2014 – May 2015

The Halliburton: Halifax’s Historic Boutique Hotel, Halifax, NS

Engaged in enlightening conversations with diverse guests from all over the globe while advising them on tourist attractions in Halifax as well as learning from knowledgeable elderly travelers

Led housekeeping team through constantly performing housekeeping duties under targeted times while maintaining a high standard and supporting new team members using experience

LANGUAGES

Conversational and written fluency in Arabic

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