Project Manager Management

ROB PATTERSON

*** ******** **** 919-***-****

Cary, N.C. 27513 *********.****@*****.***

SUMMARY

Engineer with MBA provides analytical skills & business acumen to collaborate with both technical & business experts

Project Management Professional (PMP) known for managing multiple large scale complex projects via Waterfall & Agile

Cisco Certification (CCENT) in Networking (IP Infrastructure, Wireless & Data Center) & Certified Scrum Master (CSM)

Excellent at managing all SDLC deliverables, project plans, meetings, scope, schedules, resources, quality, and risks

Acknowledged liaison to customer during new product rollout & conduit to resolve issues & manage expectations

One of only 2,000 employees remaining in a high tech company that once employed 10,000 people just 5 years earlier

Recognized for accelerating a retrofit that earned $80M; proven ability to collaborate with global cross-functional teams

Highly effective at creating Executive level PowerPoint slides, Training Presentations, & financial status reports

Proficient at MS Office (PPT, Excel, Word, Visio, Project, Outlook), Primavera, SharePoint, JIRA, Beehive, WebEx, UPK

EXPERIENCE

Program Manager Communications Global Business Unit, Oracle Corporation, Morrisville, NC (June 2014 to March 2017)

Program Manager for China Mobile VoLTE deployment for 30M Subscribers; Project Plans, Schedules, Status Reports

Program Manager for New Product Engineering (NPx); used JIRA for scheduling, tracking, & reporting NPx tasks

Proficient with User Productivity Kit (UPK) Developer Client; created over 10 TOI Presentations for Level 3 Support

Validated SW Upgrade Docs via hands-on Lab Upgrades (bare metal, virtual); Created Processes & Training Courses

Scheduled and tracked project to relocation internal NPx Labs (Bare Metal, Virtualized Equipment, & Cloud)

Project Manager Professional Services Mobile Broadband, Oracle-Tekelec, Morrisville, NC (Jan. 2013 to June 2014)

Contractor responsible for the deployment of Oracle’s 4G LTE Products into AT&T’s VoLTE & Consumer Data Networks

Prime for Lab implementations & acceptance: Cisco RTP, NC (4 Labs), AT&T Redmond, WA (5), & AT&T Austin, TX (2)

Customer facing role for SW & FW installations, upgrades, issue resolution, expansions, testing, training, & feature rollout

Accountable to Cisco, AT&T, & Oracle to plan, schedule, manage issues, action registers, resources, training, & risks

Project Manager Technical Assistance Center, Cisco Systems, Research Triangle Park, NC (Nov. 2011 to Nov. 2012)

Contractor dealing with hiring, on-boarding, training, and deployment of 40 TAC Engineers across 3 Business Units

Head facilitator, prime for project plans, schedules, action registers, status reports, syllabuses, & training material

Project Manager for global process improvements for external Customer Interactions; PM for ISO training for ISO Audits

Liaison between 2 Business Units to coordinate supply & demand of 50 TAC Engineers for services to external customers

Project Manager IT & Telecom Infrastructure PMO, Progress Energy, Raleigh, NC (Jan. 2011 to June 2011)

Contractor responsible for full life cycle projects dealing with the migration of 12K employees to VoIP & new applications

Head facilitator at meetings, plans, schedules, action registers & reports; maintained Primavera & SharePoint databases

Co-Program Manager for IT infrastructure (gateways, switches, routers, data center, servers, VLAN, SAN, virtualization)

Managed Data Center projects dealing with S/W upgrades, testing back-up equipment, and implementing new features

Product Manager / Project Manager Telecommunications, Nortel, RTP, N.C. (Jan. 2001 – June 2010)

Responsible for IT Infrastructure/Computer Networking/VoIP Products & co-owner of R&D budgets totaling $5M/year

Excellent at launching over 30 H/W and S/W projects via Waterfall & Agile, business cases for $48M cost reduction

Chaired weekly meetings in high profile project that allowed Japan feature to be pulled in by 2 months for $8M revenue

Managed critical feature rollout for Tier 1 (AT&T, Verizon, Sprint) including pulling in a $20M cost reduction by 3 months

Project Manager New Product Introduction for Project Management Office (PMO), Nortel, RTP, N.C. (1995 – 2000)

Managed all activities pertaining to new hardware and software from product concept to final customer acceptance

Prime for project plans, schedules, team meetings, status reports, change requests, risk management, & recovery plans

KEY STRENGTHS

Project Management / Certified PMP / Certified Scrum Master / SDLC (Agile, Waterfall) / Product Management (PLM)

Analytical Thinking and Problem Solving (Engineer) / Business Acumen (MBA) / ITIL / JIRA / Ethics / Professionalism

Servant Leadership / Meeting Facilitator / MS Project & Primavera tools / Front Line Customer Support / Training Courses

Communication / Collaboration / Scheduling / Action Registers / Reports / Business Case Analysis / Presentations

Cisco Certification (CCENT): Internet, IT Infrastructure, Data Center, VoLTE / ISO Audits / Change Management

EDUCATION

Master of Business Administration (MBA); 3.9 GPA out of 4.0; Campbell University; Buies Creek, NC

Bachelor of Science in Industrial Engineering (BSIE); 3.0 GPA in Major; North Carolina State University; Raleigh, NC

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