Field Service Technician Help Desk

Larry Martin

**-** **** ******, **** Elmhurst, NY 11369 917-***-**** ***********@*****.***

Helpdesk & System Support

Detail-focused, highly technical, professional in Computer Information Systems and work experience demonstrating, consistent achievement of helpdesk and computer support. Willing to accept responsibilities beyond immediate job duties and take on special projects at management request. Ability to contribute as a team player and interface with professionals on all levels. Expertise includes:

Windows /XP

CATS Cables

Microsoft Office Suite

Windows 7/10

Dell Computer

Internet Explorer

Windows Vista

Serial Connectors

CD / DVD Duplications

HP Printers

Troubleshooting / Maintenance

Ethernet

Professional Summary

Synergy America - NCR New York, New York 10/2016- 2/12/17

installation of NCR core replacement/upgrade install ATM bin placement also installation ATM upgrade on Cardtrioncs and Chase ATM

Play-It Productions, New York, New York 11/2004 – 10/2016

Technology Coordinator

Plan, manage, and provide maintenance and support for duplication facility offering a wide range of services from concept to completion. Restructured and streamlined technical support operations. Installation of new computer systems and duplication. Desktop imaging, trouble shooting and maintenance of DVD duplication systems. Configuration of hardware / software and operating systems. Responsible for staff training in new and emerging technologies to maximize productivity.

Provide expedient and appropriate commands to incoming inquiries regarding system malfunctions

Dispatch appropriate second-tier support or vendors to solve hardware complications

Maintain complete documentation of all daily site outages, LAN outages, and application alerts allowing identification of high error frequency issues

Identified possible technical glitches and offered solutions for trouble tickets

C&C Professions Service, New York, New York 7/2003 – 11/2004

Information Technology Support

Fully responsible for information systems support and maintenance of a, desktop computers, network support and Internet issues. PC building, installation, configuration, troubleshooting and maintenance Installation, set-up and configuration of network printers, file system security and firewalls. Diagnosing and troubleshooting computer problems and network connectivity issues. Also going to site for support.

Resolved daily systematic and operational malfunctions, ensuring minimal loss of work productivity

Directed support for complex problems to next-level support, simultaneously keeping users informed as to the status of open calls

Assisted end users with connectivity problems, computer lockouts, and printer problems.

Larry Martin

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FORMEDIA, INC., New York, New York 5/1997 – 6//2003

Information Technology Support

Fully responsible for information systems support and maintenance of CD / DVD duplication systems, desktop computers, network support and Internet issues. PC building, installation, configuration, troubleshooting and maintenance Installation, set-up and configuration of network printers, file system security and firewalls. Diagnosing and troubleshooting computer problems and network connectivity issues.

Resolved daily systematic and operational malfunctions, ensuring minimal loss of work productivity

Directed support for complex problems to next-level support, simultaneously keeping users informed as to the status of open calls

Assisted end users with connectivity problems, computer lockouts, and printer problems. Also supporting on site

DATA Service, Inc., Long Island & NYC, New York 1992 – 1997

Principal

Principal of information technology services provider. Fully responsible for information systems support and maintenance of desktop computers, network support and Internet issues. PC building, installation, configuration, troubleshooting and maintenance Installation, set-up and configuration of network printers, file system security and firewalls. Diagnosing and troubleshooting computer problems and network connectivity issues for clients in the Tri-state metropolitan area.

Interfaced with clients on a daily basis supporting their technology needs

Maintain inventory of computer supplies necessary to meet customer needs

Resolved daily systematic and operational malfunctions, ensuring minimal loss of work productivity

Maintained and monitored computer security updates and firewalls

Managed support for complex problems to next-level support, simultaneously keeping users informed as to the status of open calls

Assisted end users with connectivity problems, computer lockouts, and printer problems.

Education & Training

Associates Degree in Computer Information Systems – Devry Tech, 1978

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