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Supply Chain Customer Service

Location:
Union, NJ
Posted:
April 24, 2017

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Resume:

LOGISTICS MANAGEMENT

** ***** ** ************* ********** with solid transferable skills, credited with combining supply chain logistics, strategic planning and analysis to deliver substantial logistical performance in highly competitive business markets. Strong expertise in managing traffic by sea, air, truck, and rail as well as warehouse management. Accomplished in imports and exports for a multi-million dollar company providing an excellent understanding of supply chain logistics.

Areas of Expertise

Traffic Management

Supply Chain Logistics

Strategic Planning/Analysis

Warehouse Management

Import/Export

Metrics

Distribution

Policies & Procedures

US Customs

Harmonization classification

E Commerce

Incoterms

Professional Experience

HORIZON GROUP USA, WARREN, NJ

GLOBAL LOGISTICS DIRECTOR 2012 – Present

Responsible for multi-million dollar global logistics procurement with strategic planning and tactical action plans including ocean, air, global freight forwarding. Manage global and regional procurement and budgeting strategies with process review, metric development, and goal alignment. Develop strategies to achieve working capital reductions. Analyze, perform, and improve supply chain integration. Build and maintain rapid and frequent engagements with supply chain contacts. Directs and oversees operations, including the transportation and storage of goods, vendor selection and negotiation, distribution, and inventory control.

TRAFFIC / WAREHOUSE MANAGER 2007 – 2012

Direct and oversee transportation and distribution procedures to maximize delivery efficiency. Direct the traffic operations of multiple contact centers in different locations and with significantly diverse market segments. Responsible for developing process to minimize transportation cost and increase customer satisfaction. Familiar with a variety of the field's concepts, practices, and procedures. Extensive experience and judgment to plan and accomplish goals. Direct 6 internal departments overseeing 150 direct associates as well as guidance of satellite 3PL West Coast operation.

IMPORT COORDINATOR 2002 – 2007

Managed the production, import, and transportation of foreign goods. Responsible for developing and enforcing standard operating procedures to comply with federal regulations. Built relationships with clients and helped resolve any freight problems that arose. Classification of goods through Harmonized Tariff Schedule. Negotiate with clients, handle issues with customs officials as well as Walmart and Target’s Trade Networks.

Key Skills Assessment

Reduced Domestic and International logistics spend by 15%.

Initiated Asia LTL freight consolidation initiative reducing variable costs by 8%.

Developed and executed Procurement Strategy programs. Successfully implemented the following initiatives: aligned the Procurement, Technology and Operations team Cross-Docking Warehouse; Import/Export Matching Program; Global Pricing Strategy and Buy – Technology and Operations alignment.

Led implementation of Global Service Metrics which aligned sales/marketing forecasts with Logistics, Customer Service, and Supply Chain Operations Metrics.

Procurement leadership improved market intelligence and achieved multi-million YOY savings.

Implemented a China-focused import/export project that reduced freight forwarders from 20 to 4, improved efficiency, and reduced operating costs. Established key performance indicators including B/L turnaround time, EDI (electronic data interface) connections, and on-time deliveries.

Improved working capital by extending payment terms with key freight suppliers.

Education & Training

Bachelor of Science in Management

KEAN UNIVERSITY Union, NJ 1995



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