Customer Care

Eduardo Polanco del Río

Date of birth: ** june **81

Mobile number +63-099********

E-mail *******.*******.***.***@*****.***

Skype edu.polanco

PROFILE

I am passionate about technology and costumer relations. My goal is to continue to develop new skills in these areas while strengthening those that I currently have. My work and personal experiences, my education, as well as my personal attitude have enabled me to work productively both on my own initiative, and as a member of a team. I have been able to leverage on my logical, analytical, and social skills to become more effective at work. My main strengths are responsibility, adaptability, and my strong inclination for continuous learning and development. I am always willing to learn from experience, my experiences have taught me that one can find meaning in one’s work.

WORK EXPERIENCE

Company: Inteligencia de Negocio.

Sector: Telemarketing.

Position: Customer Sales/ Representative.

Activity: -Solve possible clients troubleshootings and make Outbound calls Offering "Orange" Internet optical fibre and 4G services to individual customers and business institutions.

-Use CRM platform to manage clients subscription and service activation. Company: Clece S.A.

Sector: Integral Services.

Position: Electricity maintenance manager.

Activity: -Contact and dealing with suppliers to request budgets.

-Asses and manage accounts related to the assigned project..

-Analyze and discuss possible trouble-shootings with clients.

-Supervise all electrical works accomplished by technical workers. Company: C&CET.

Sector: Education.

Position: Technological Trainer.

Activity: -Electricity and PLC programming trainer for Renault car factory workers.

-Basic practical introduction to Arduino platform. Company: AFTI.

Sector: Technological Association.

Position: Vice-President.

Activity: -Managed and promoted several activities.

-Gave talks and lectures related to IT.

-Trained courses and workshops (Web, Programming, PLC, Arduino, etc.). Company: Aquamedia.

Sector: IT Web.

Position: Inter-ship.

Activity: -Direct contact with design department assessing web designs.

-Web layout HTML5 y CSS3.

-Responsive web design.

2016

2010-2016

2012-2015

2013

2012

Company: OCWEN.

Sector: Customer Care.

Position: Spanish Bilingual Customer Care Coordinator Activity: -Resolving early delinquency, addressing customer inquiries.

-Appropriately follow up with customers when commitments for payment are not met

-Offer long term resolutions to customers to resolve delinquency 2017

EDUCATION

Electronic Engineering.

Polytechnic University of Valladolid

Final Project (2015): Mechanical Design and programming of cleaning water dispenser automatic system, using PLC SIEMENS and SCADA WinccFlexible. The project was grade "Sobresaliente" (Outstanding). A-Levels (High School).

Victorio Macho Palencia.

ADDITIONAL TRAINING

Course: Web Design (640 hours).

Institution: Regional Government of Castilla y León. Description: -Web development and design (HTML5, CSS3, JavaScript, Jquery).

-Responsive Design (Less preprocessor).

Course: Java programming (205 hours).

Institution: Regional Government of Castilla y León. Description: -Object Oriented Programming fundamentals.

-Classes, Methods, Polymorphism, Heritage, Exceptions.

-Java practice programs.

Course: Electrician of Maintenance (690 hours)

Institution: Regional Government of Castilla y León. Description: -Understanding electricity fundamentals.

-Designing electrical schemes and electric drives. Course: PLC-s programming (Schneider, Siemens) (270 hours) Institution: Regional Government of Castilla y León. Description: -Understanding Automation processes.

-PLC-s Hardware fundamentals.

-Study of Software environment.

-Programming plants process exercises.

Course: Programming C (409 hours).

Institution: Regional Government of Castilla y León. Description: -Introduction to pseudo-code basis.

-Programming practise.

PERSONAL INTERESTS

Programming: Python, Tkinter GUI, C, Java.

Technology: PLC, SCADA, Demotic, Arduino, Project Design. Personal Projects: Anti-theft device email notification. Mobile and PC demotic control with Arduino.

Automatic garden water system.

Web: web layout, HTML, CSS, JavaScript, Jquery, Wordpress. 2009 - 2010

2010

2000

2013

2012

2008

2007

2003

SPANISH:

NATIVE

ENGLISH:

UPPER-INTERMEDIATE

Course: The 7 Habits of Highly Effective People Program. Institution: FranklinCovey

Description: -Lessons on principles of effectiveness and personal and professional leadership.

2016

LANGUAGES

Company: Renault S.A.

Sector: Automotive.

Position: PLC programmer.

Activity: -Designed and programmed PLC (Schneider) and SCADA (Intouch) for a Tele-Control project to energy management, interacting with related departments.

- Supported and configuration of SAP Logistics systems.

Contact this candidate