Engineer Information Technology

**** *********** ****** #*** ****** G. Pansare 804-***-****

Henrico VA 23294 ***************@*****.***

SUMMARY

5+ years of progressive and qualitative experience in Systems Administration and Desktop Support. (Level 1 and 2)

Extensive experience in System Administration, Project Setup and Technical support and Troubleshooting.

Exposure to Systems Administration under multi-platform environments and complex landscapes including installation, configuration and maintenance of software, hardware and server administration.

Team player with decent communication skills, result oriented and customer friendly attitude

Master of Business Administration (Information Technology)

Authorized to work in the US for any employer

SKILL SET

Installation and Setup of hardware like Workstation, Desktops, Laptops, Printers and LAN Cabling – straight and Cross, Video conferencing, Routers and Telecommunication equipment

Installation, Configuration and Governance of Software, Problem Diagnosis, Antivirus installation and update, VPN Connectivity, Client Applications, Backup and Restoration, Driver/Folder Sharing, Internet connectivity, User Account management

Extensive experience on Windows XP, Vista, server 2003, windows 7, windows 10

Handling and supporting multiple projects simultenously

Troubleshooting and Ticket Management

Excellent Customer service

EMPLOYMENT

System Associate Engineer Capgemini Sep 2015 – Dec 2016

Location: Pune - India

Desktop management - Setting-up workstations with OS installation like Windows XP, windows 7, Win server 2003, windows server 2008, Windows 2010, configuring various software and Layer products per project and training labs requirements

Ticket management and troubleshooting application issues including project connectivity, network printer troubleshooting, Project connectivity issues and all IT related issue for 500+ user

Hardware Inventory management for Client and in-house supplied machines and responsible for new PC allocation

Network Printing facilities and Other peripheral devices – responsible for installation and troubleshooting

VPN software installation and VPN connectivity issues,

Level 1 support to network related issues, VPN/Citrix related issues.

I have basic knowledge about the DNS, DHCP, and Gateway.

Maintaining Video conferencing systems and Supporting VC call with clients.

Anti-virus and SCCM client software - Installing, configuring and upgrading of

New Project Set ups - Planning and managing

MS outlook configuration, Outlook backup & restore and troubleshooting

Basic Networking, peer to peer, Map drive, Data sharing,

Antivirus update & virus protection, TCP/IP Configuration, Internet Maintenance,

Remote desktop and remote assistance, User Profiles Backup and Restore.

System Associate Engineer iGATE Global Solutions Sep 2014 – Sep 2015

Location: Pune - India

Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment, Inventory management, Data Cards configuration and troubleshooting, Manage shared folder and devices through permission

Ticket management and troubleshooting the end user issues related to Operating system, software installations like Visual Studio, SQL server, IBM Rational Purify, IBM RSA 8.0, 7.0, and 7.5 within SLA parameter.

Installing and Troubleshooting - New patches and packages, Hardware Devices and Drivers, SCCM client package in the client desktops/Laptops

User Account management involving create user account, unlock user account, disable user account, reset user password in Test and live environments.

Network connectivity issues for local LAN & WLAN connections and remote VPN connections for Desktops & Laptops.

Symantec Antivirus client installation, pushing update of latest definition file.

Client application installation like SAP, Cisco any connect VPN, Citrix ICA Client.

Adhering to Organizational compliance by keeping in check the unauthorized licensed software’s in client and in-house machines and timely removing them

Service Engineer Larsen & Toubro Ltd. April 2012 - Sep 2014

Location: Pune – India

Desktop Support - Maintenance, Repairing, Installation, Configuration and Maintenance of Servers like Microsoft Windows Server 2003, Microsoft ISA Server 2004 and Operating System like windows XP, windows 7, windows 8

Ticket Management and Troubleshooting locally as well remotely for Network issues, user daily activities and system related problems, System Hardware & Laptop Hardware related calls, managing Local and Network Printer

Configuration and Troubleshooting of MS Outlook (Exchange Client)

User account management Creating and Managing user accounts and their permissions.

Software management like Services and Registry, Antivirus Software, Managing Shared Folders, Handling Proxy servers.

Coordinating with hardware vendor (HP, LENOVO, DELL, and ACER.) for new installation and service.

LAN Cabling, Communication with Network.

Backup and Restoration of Confidential and critical data.

Video Conference System IP Based, Online UPS and More Than 70 users Handle. Sharing and providing restricted access.

CCTV Installation with NVR (Network Video Recording).

Desktop Support Engineer Inner Space Computers Jan 2011 - March 2012

Location: Pune – India

H/W Troubleshooting & Repairing of PC’s in NIO Hospital, Architectures Client, Personal Computers etc.

Assembling, hardware upgrade troubleshooting,

Maintenance of LAN connectivity, Map Network Drive.

Troubleshooting Problem of All Laptop, Desktop & Printers.

Cabling, patching, and LAN troubleshooting

Windows maintenance, dual booting, upgrade & update the windows, Router Configuration.

Licensed Based Software Installation like AutoCAD, Antivirus, Tally ERP 9, etc.

Crimping of RJ45 Connector, cross and straight cabling.

OS Installation Windows XP, Windows 7, Windows 8, Server 2003, Server 2008.

Field Engineer Micro Computer Services August 2009 – Dec 2010

Location: Pune - India

Desktop assembling, OS installation windows XP, server 2003, windows vista, windows XP ghost image.

Antivirus installations (Quick heal, Net Protector, McAfee), new printer installations, MS office installation 2003, 2007.

Wireless router configuration, network cabling cat 5, Crimping of RJ45 Connector, cross and straight cabling.

Installed many licensed software’s as per costumers requirement like Tally 9, coral draw, AutoCAD all versions, Adobe Photoshop etc.

Workgroup network creation for small offices.

Configured new laptops with OS and all basic software.

Attend minimum 4 to 5 calls per day.

EDUCATION QUALIFICATION

Level

Degree

College

University

Masters

Management of Business Administration - Information Technology

IBMR College

Pune University

Bachelors

Bachelor of Commerce - Marketing and Management

S. V. Union College

Pune University

Certification

Computer Hardware and Networking – A+

Microsoft Certified Professional (MCP)

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