Customer Service Maintenance

Steven O. Simon

Sioux Falls, SD *****

Res. 605-***-****

Cell 605-***-****

Highlights of Qualifications

Over 20 years of professional experience with customer service.

Proven skill in solving customers concerns.

Self- motivated, Reliable, trustworthy

Country Inn @ Suites

CUSTOMER SERVICE/MAINTENANCE- responsible for upkeep of pool and Spa, respond to guests requests for repairs in rooms.

Grand Falls Casino Resort

Customer Service/Maintenance- Responsible for monitoring spa and pool water quality, upkeep of heat pumps

Upkeep of hotel and casino equipment Respond to guests service requests for room repairs and other issues.

Bell Incorporated

Warehouse/shipping

Processing loading and scanning product on trucks, unloading material from railcars, pick-up of material from suppliers

Polaris Industries

Warehouse/Production

. Processed verified and sorted orders for domestic and international shipments, operated fork-lift, warehouse machinery as needed. Suggested and implemented ideas aiding more efficient operations.

Federal Express Office

Customer Service

* Helped customers with printing and shipping

Material Handler

Unloading aircraft. Ensure proper routing of customer’s material.

DHL Worldwide Express-Sioux Falls,

P.M. Service Agent – Sioux Falls, SD (Jun 2003 – Aug 2008)

Ensured compliance with air transportation regulations and restrictions for international destinations.

Managed department, coordinated aircraft schedules, mechanical breakdowns and delays.

Solicited services to new and existing clients.

City Service Supervisor – Sioux Falls, SD (Sep 1988 – Jun 2003)

Responsible for daily operations of service center.

Prepared and scheduled employees ensuring highest efficiency for operation.

Promoted/solicited services to new clients

Responsible for keeping station with-in company guidelines for service and budget.

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