Project Manager Management

DAVID L. D'ORAZIO

*** *** *** **** * 856-***-****

Cherry Hill, NJ 08034 *************@*****.***

PMO / PROJECT MANAGER / BUSINESS ANALYST

Accomplished IT Project Manager and Business Analyst providing leadership, technology, business acumen, and solid communications skills in leading the development of small through large-scale enterprise class systems in traditional and e-commerce environments. Demonstrates proficiency in coordinating project plans, including resource allocation, test plans and quality assurance efforts throughout the full software development life cycle. Builds and manages cross functional business and technical project teams to support organizational goals and multi-task several projects. Creates and manages the documentation of functional requirements, designs, test plans and defect/enhancement tracking documents. Provides broad strengths in:

Financial Applications Retail Systems / eCommerce Supply Chain Management

Client Reference Systems Data Analysis / Mapping Logistics / Materials Handling

Card Services Systems Risk / Fraud Strategies Warehouse Management Systems

Process Reengineering Project Management Waterfall & Agile SDLC

Strategic Planning Budgeting / Forecasting Vendor Management

PROFESSIONAL EXPERIENCE,

Bank of America / Merrill Lynch, Hopewell, NJ July 2009 – Present

PMO – Project Manager

Responsible as the project manager officer in the Alternative Investments division. Duties include coordination of the project managers, three technical teams (Online, DB, and Mainframe), as well as onsite and offshore teams. Lead status meetings with technology, BA, QA, and Business Clients. Identified tasks for technical and testing teams, project scheduling, and post release support (full SDLC). Budget and forecasting responsibilities for the division also.

Maintain project plans, capacity plans/resource allocations and scorecards.

Execute requirement gathering sessions, provide systems analysis and BRD creation.

Lead development teams, business analysts, impact reviews and deep dive analysis; lead UAT, training and overall release management.

Accountable to project sponsors and stakeholders – providing formal and informal status updates and reports.

TD Bank, Mount Laurel, NJ May 2009 – July 2009

Sapphire Consultant, Project Manager

Tasked with the conversion projects for both TD Banknorth and Commerce applications deployments.

Identify business application requirements for all lines of business and manage data gathering, packaging, testing, software distribution and Day 1 Support.

Document requirements of each line of business - Create/Maintain a project plan and schedule for hardware and software deployments. Identify application for packaging and installations.

Provide weekly status reports of progress to each line of business and infrastructure management.

JPMorgan Chase, Newark, DE September 2003 – December 2008

Business Process Manager, Chase Bank April 2008 – December 2008

Responsible for Enterprise Release Project Management of Credit Card Services releases to resolve risk and fraud, and establish contingencies for potential or real risks or fraud.

Managed projects for new Chase Disney World Credit Cards; applications submitted at Disney Resorts, new credit card instant approval process and credit cards printed on site for customers.

Led coordination of Disney, Chase and outside vendors through SDLC; facilitated implementation.

Program Manager, JPMorgan January 2007 – April 2008

Managed team of project managers business analysts, consultants, UAT - QA testers and individual projects through SDLC, to deliver various client investment applications. Projects crossed multiple business lines and involve numerous cross impacted business functions and applications. Initiative sizes ranged from $100K through to over $5Million. Hosted impact and readiness reviews with Stakeholders.

Implemented releases of over twenty projects; Developed / maintained all communication channels.

Managed up to 8 concurrent projects with as many as 10 team members each; managed releases also.

Led multiple projects involving external vendor applications and off-shore development teams.

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Project Manager, JPMorgan April 2006 – December 2006

Responsible for functional requirement specifications, capacity planning, resource allocation, project planning and implementation of projects to support JPMorgan technology business objectives. Supported change management process, project dash boards and lessons learned reviews.

Managed multiple Client Central Reference Data projects - replaced multiple legacy systems impacting more than 7500 Users. Analyzed present-state and developed future-state approaches.

Managed client data integration / conversion for JPMorgan – BankOne merger.

Ajilon Consultant at JPMorgan Chase September 2003 – April 2006

Business Analyst duties including managing QA and UAT teams – created test strategies, test plans, and conducted test script reviews to ensure all requirements are tested. Provided testing status reports/metrics. Coordinated UAT phase and performed training needs analysis for lines of businesses. Performed Data

Analysis, Mapping and data conversion plans. Managed defects and resolution process for testing phases.

Led data quality issues resolution process – restructured reports and validation process.

QVC, Inc., West Chester, PA February 1999 – May 2003

Project Manager

Responsible for full SDLC of Supply Change Management & Warehouse Management System (WMS) multi-million dollar projects. Managed internal and external project teams including build teams. Developed reusable E-Commerce Application for joint venture projects. Significant accomplishments include, but are not limited to:

TheKnot.com (Bridal services and accessories) – Led Joint Venture project team to develop and

integrate system to process orders received through TheKnot.com and QVC.com websites, and provide order fulfillment through QVC. Developed functional requirements detailing external order processing from TheKnot.com through QVC’s systems for order handling, fulfillment and billing.

Action Performance, Inc. (Nascar Collectibles) - Utilized systems framework developed for previous joint venture with TheKnot.com. Planned and executed Fast Track Project for processing phone orders and orders placed on new QVC hosted website. Reduced order processing time 40%.

Concept Store - Supported opening and operation of Mall of America prototype store targeted at attracting new QVC members. Furnished customers with access to kiosks and laptops. Modified membership creation process to generate real-time personalized Membership ID Cards. Enhanced all backend systems processes for QVC’s first retail unit designed to generate new memberships.

GE Capital Mortgage Services, Inc., Cherry Hill, NJ December 1996 – February 1999

Team Leader/ Project Manager

Managed project teams including designers, coders and testers through SDLC to implementation.

Loan Origination - Designed Bank Interface to secure money from banks for approved loans. Performed gap analysis between current system and new software functionality. Developed functional requirements, data modeling, process mapping and project specifications. Replaced several independent stand-alone systems for processing and streamlined data entry requirements.

Default Loan System - Business Analyst for Default Loan Management System and Access Referral Tracking System. Developed functional requirements, impact reviews and project plans.

Saks Fifth Avenue, Lawrenceville, NJ August 1995 – December 1996

Development/Business Analyst

Management Systems Integration - Facilitated integration of newly acquired Retail Management Systems into Saks Fifth Avenue’s Enterprise System. Worked with MIS management to conduct in-depth analysis of two retail systems to determine best-fit and appropriate modifications. Collaborated with distribution center management and material handling vendor to formulate best hardware and software implementation strategy. Established priorities with end-users for migration to new system. Successfully completed phased installation of DB/2 Retail Management System to replace store cash registers with PC’s and enabled online access to inventory and customer files.

Merchandise Transfer System - Designed new system to facilitate use of Radio Frequency Scanners (RF). Worked with logistics, store operations and financial departments to develop requirements and

interfaces for Sybase, IDMS, and DB2 databases. Reduced store-to-store merchandise transfer time

and improved store inventory replenishments, eliminated backend paperwork.

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Macmillan Publishing Company, Riverside, NJ February 1987 – July 1995

Senior Analyst Programmer

Warehouse Management - Automated distribution center via Client Server Warehouse Management System, including front-end client server system with RF scanners.

Barcoding Systems – Developed applications to track inventory from receiving dock through shipment via Radio Frequency devices and Bar Code Scanners, including receiving, putaway, replenishment, and picking. Reduced order to shipment cycle 40%.

Inventory Control Systems - Responsible for development and execution of Inventory Tracking system. Replaced legacy mainframe system with client server application for distribution center’s inventory. Timeframe reduced 40% to conduct inventory count.

HARDWARE & SOFTWARE

Knowledge of multiple Technology Platforms/Languages, Distributed Systems, Middleware Technology, and application packaging, Experienced with Quality Center, Test Director, Work Breakdown Structures (WBS), and all Microsoft Products.

EDUCATION

Project Management Certificate for Information Technology, PENN STATE August 2000

B.S. Business Administration, ROWAN UNIVERSITY, Glassboro, NJ. May 1981

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