Quality Engineer / SQA
Resume:
Xiaopeng “Sean” Liu
***********.****@*****.***
Profile
Highly Technical/Diverse Supplier Quality Engineer with excellent analytical and communication skills proven through 15 years of professional experience.
Skills
Supplier Quality Engineering/Management
ODM/OEM / CM Quality Management
FMEA and Root Cause Analysis
Excellent time management skills
Process Improvement
Solid written and verbal communication skills
Fluent language skill in both English and Chinese Mandarin
Strong project management skills
Accomplishments
Supplier Quality
Supplier Quality Engineer for VAIO’s off-shore production line -
oODM/OEM /CM Quality Audit & Management according to 5M
oBuild strong relationship with all stake holder to initiate quality activity
oSeasonal Factory Quality Audit
oSeasonal Business Review
oIssue Corrective Action Report / follow up with the implementation of short term and long term solution
oOnsite NPI quality support
Inform any known potential quality issue and setup special inspection
Participate in the third party testing
Issue Stop Ship / Rework when necessary
Conduct shipping judgement
Initial Setup and continue Quality Management of Argentina local Contract Manufacture
oEstablish VAIO production 5M standard
oQualify CM Assembly production based on VAIO 5M production standard
oParticipated in the qualification of SMT PCBA production line
oConduct daily production quality review and drive quality activity toward quality goals
Managing quality issue in the field –
oIssue Stop Ship Order
oConducting warehouse sorting,
oPlan and execute factory rework,
oPurge affected service part inventory, provide good service part for potential affected units in the field.
oIssued CARs to OEM/ODM as continue improvement effort
oWorking in cross function team to deliver service solution to end customer and protect brand loyalty
Performed FMEA and Root Cause Analysis.
Update resolution status to CPSC for any known safety related issues
Identified product issues through trend studies including touchpad whisker issue, NVIDIA GPU electronic packaging issues, Laptop overheating issue.
Product Improvement
Liaised with ODM like Foxconn, Quanta, Wistron & Sony VIAO to modify the I/O product performance and improve overall quality and customer experience.
Eliminated potential costly defects and reduced annual service cost during production stage
Received Sony VMOA Special Recognition Award 2011, and VAIO President Award 2012.
Quality Control
Developed new Lean manufacturing processes base on available market feedback to reduce potential manufacturing induced defects.
Achieved highest product quality based on annual service quality data.
Sony VMOA Outstanding Achievement Award 2012.
Professional Experience
Supplier Quality Engineer August 2014 to November 2015
Apple, Inc. – Cupertino,CA
(Contract position working out of San Diego travelling 75% - offered position in SV - did not want to relocate)
Monitored and managed electronic component/PCB repair parts quality with each individual supplier.
Conducted activities at supplier facilities and initiated Lean quality process improvement.
Worked closely with third party vendor to improve both the quality of the parts and the availability of quality service parts to the depot.
Reduced service costs by identify potential part quality issues to vendor within parts warranty agreements. Quickly resolved any vendor quality disputes to ensure smooth service operation.
Senior Supplier Quality Engineer April 2009 to August 2014
Sony VAIO Corp - San Diego, CA
(Laid off with entire organization when Sony sold off VAIO)
Supplier Quality Engineer for VAIO’s off-shore production line - identified quality issues surrounding production and assembly, actually working onsite at supplier sites.
Performed FMEA and Root Cause Analysis.
Issued CARs to OEM/ODM and to reduce quality cost and help ensure/protect brand loyalty.
Identified product issues through trend studies including touchpad whisker issue, NVIDIA GPU electronic component/packaging issues.
Led ODM quality management process - escalated product and manufacturing quality issues.
Led and implemented solutions for existing quality issues at supplier sites.
Provided on-site quality management support during NPI at Brazil and Argentina supplier
production locations.
Performed quality audit at ODM manufacture site all over the world.
Actively participated in VAIO global quality meetings with various ODMs.
Field Service Engineer July 2000 to November 2008
KVD Inc. - San Diego, CA
Installed and calibrated highly sophisticated semi-conductor test equipment at customer sites.
Performed on-site quality retrofit for domestic and overseas customers.
Analyzed and problem-solved in unfamiliar environments and provided quality feedback to the engineering design team.
Education
University of Texas at Austin - Austin, TX
Management Information Systems Major (completed 80 credit hours toward degree)
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