Senior Product Development, Services, & Operations Executive

SUBHAS PALCHOWDHURY

Acton, MA ***** ******.****@*****.***

646-***-**** linkedin.com/in/spalchowdhury/

SENIOR PRODUCT DEVELOPMENT, SERVICES, & OPERATIONS EXECUTIVE Seasoned technology executive with over 20 years of experience spanning three sectors – Banking and Financial Services, Telecom and Media, and Enterprise Software. Proven track record of adding measurable business value by managing technology, growth and change. Expertise includes:

• Organizational Transformation • Agile Development, Java, J2EE

• Product and Services Delivery • Vendor Alliance

• Operational Excellence • Customer Management

• Program / Project Management • Global Leadership

• Cloud Computing • Saas / PaaS

• Service Engineering and DevOps • E-Commerce and Analytics

• Infrastructure and Middleware • Mobile and Wireless PROFESSIONAL EXPERIENCE

ACI Worldwide 2013 – 2017

Head of Development & Global Development Center

Managed P&L’s for company’s online banking customer service, Global Trade Manager Maintenance & Services, and Money Transfer System Maintenance.

• Strategized and executed steps to reverse APAC customer dissatisfaction for online product.

• Led ACI’s second largest (~ 600 employees) center’s transformation roadmap definition and execution.

• Exceeded margin forecast by 3-7% for all P&Ls.

Syniverse Technologies, India 2012 – 2013

Regional Vice President

Championed India Operations and Service Engineering to drive operational excellence of Mobile on Cloud Platform.

• Improved quality of service by introducing workflow driven operational automation that minimized errors and created processes that were scalable.

• Planned, developed, and executed network and application resiliency / business continuity solutions.

Oracle Corporation, India 2007 – 2012

Director and BU Head, India Development Centre

Managed On Demand Cloud Service Engineering organization.

• Pioneered end-to-end enablement of hosted life-cycle services on Oracle Cloud.

• Transformed team from delivery-only unit to balanced development group focused on innovation, influence, and delivery.

• Reduced operating costs by 16% by delivering end-to-end automation and instrumentation for Disaster Recovery Service. Introduced new DR Service Categories

• Drove revenue growth leveraging regimented focus on customer satisfaction. SUBHAS PALCHOWDHURY PAGE 2

OTHER RELEVANT EXPERIENCE

IBM, USA 1996 – 2007

Program Director – IBM Software Group Strategy

Owned strategy, defining and developing process, tools and technologies for internationalization / globalization service centers worldwide. Oversaw tools selection and vendor management.

Executive Program Manager – IBM Enterprise Web Management Led end-to-end project management activities including market requirements analysis, development, testing, deployment, and adoption. Defined and built common service enablers for all audiences and brands.

Technology Manager – IBM Telecommunications & Media Industry Solutions Defined common architecture framework that provided reusability and interoperability across all software telecom solution assets.

Manager of Software Development – Technical Pre-Sales, E-Commerce Led Sales Engineering team in winning new business by demonstrating working prototypes on complex customer requirements for Net.Commerce. Provided extensive sales support. Manager of Software Development – Current Awareness, Internet Division Managed all aspects of product life-cycle of a patent-winning personalized business new delivery mechanism for IBM customers.

Sodalia (Verizon & Telecom Italia JV) Italy 1993– 1996 Manager of Development – OSS/NMS System Development & Sodalia JV Core team EDUCATION / CERTIFICATIONS

Master of Science – Electrical and Computer Engineering Drexel University, Philadelphia PA

Bachelor of Science – Electrical Engineering

Jadavpur University, Kolkata, India

Certificate in Project Planning, Analysis and Control George Washington University, School of Business & Public Management Washington, D.C.

AWARDS

Recipient of Technical Patent Award in U.S.

Oracle Pacesetter Award

IBM Individual and Team Awards for Program Leadership

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