Information Systems Customer Service

Lam Jock

**** ********* ** **********, ** *****

Cell: +1-202-***-**** Email: ******@*****.***

SENIOR INFORMATION TECHNOLOGY CONSULTANT

Information Systems Business Management

Initiation, Definition, Scope, Planning, Executing, Control and Testing Sales Analyze business in relation to IT

PROFESSIONAL SUMMARY

Senior IT leader that demonstrated good management skills

Developed strategies to meet customer’s technology specifications needs

Directed US government funded technology systems from scratch until completion

Created new processes and led efforts that ensured legacy records are migrated into new systems without compromising data

As a senior IT consultant I, direct, plan, develop and executed Information Systems (IT) and communication strategies

Established and transformed IT system of an institution

Directed policies that ensured multi-national institutions cooperate on a single program and implement it to their satisfaction

Managed issues affecting millions and led diplomatic engagements that brought partners to the same understanding and charted a new path

Achieved and exceeded objectives and goals of my institutions

Use business analytic skills to solve complex business challenges CORE COMPETENCIES

Strategic Planning and Direction

IT Governance

Global knowledge, especially with North

Africa and Middle East (MENA)

Senior IT consultant with business

analyst focus

Institution objectives and goals driven

Consultant with sales focus based on

user requirements

Business analyst with diplomatic

approach

Background in .Net Framework (C++,

tSQL, etc..)

PROFESSIONAL EXPERIENCES

Senior Consultant (Contractor) - Juba, South Sudan 02/25/2012 – 2/15/2017

Consult and build relations between different partners to support peace and humanitarian processes

Update and lobby the regional and international community to support peace

Maintain close relations with all relevant partners to ensure updates detrimental to peace implementation are understood and implemented

Developed and directed ways of which partners can help and assist the suffering people

Consult with partners on new emerging issues and propose recommendations

Use new technologies and communication systems to effectively transmit information and data

As an IT Senior Consultant, I direct, plan, develop and execute Information Systems (IT) and communication strategies for over 10,000 employees 1 Jock: +1-202-***-****

Chaired institution software configuration and equipment requirement procurement

Implement American Government funded system to overhaul the Information systems of the institution

Engaged all parties (Norway, US and UK) to ensure the communication systems they funded are developed and implemented to their exact specifications Senior IT leader – Contractor Juba, South Sudan 7/26/2010 – 15/02/2012

Designed reports, forms, queries and datamarts to ensure proper reporting during repatriation.

Worked as a volunteer to setup the LAN system while at the same time volunteered on one major project, 2010-2011 accelerated repatriation program.

Set up systems and procedures that were used during repatriation to help transport IDPs back to South Sudan.

Assisting IT departments with IT related infrastructure development and management procedures.

Conduct meetings with various partners to the government (UN agencies, NGOs, etc).

Joined the Great Lakes Region in Kampala to the regional disaster management procedures and practices.

Software Developer/ Consultant - Fast Enterprises, Inc. Greenwood Village, CO -Arlington VA 1- 14/2008 – April 2, 2010

Developed county tax computer engine systems to ensure proper collection for the county revenue authority using tSQL and .Net Framework

Developed detailed reports, queries and datamarts to ensure user friendly forms design was done and it’s effective.

Consult Arlington County, VA staff to effectively use the system so taxes could be collected efficiently.

Conduct meetings and presentations to ensure all constraints of the system are layout prior to building any customized codes.

Define new requirements and ensure county staff system analyst is aware of the effective ways to utilize the system.

First phase, configure the system so all base configurations are set before developing any customization that may arise.

Conduct meetings so all concerns staff and developers are aware of the development progress.

Continue to consult county staff until the all phases of development are complete

Set testing benchmarks and test scenarios so the developed system can be tested to ensure reliability and correctness.

Log any issues discovered and analyze the system to find an effective way fix the issue.

Conduct regression testing, system testing and final testing prior to moving all developed codes and configuration to production.

Create reports, data marts and queries for county to have effective reports. Product Knowledge Engineer - EdgeNet, Inc. Brentwood, TN 03/05 – 12/2007

Ensure product knowledge and requirements are in compliance with company standards and best practices

Ensure product requirements and design specifics are current and up to date for development

Proactively track issues logged internally or externally to ensure timely delivery to retail stores

Accurately resolve and troubleshoot issues with the EdgeNet software in order to track customer issues on queue

2 Jock: +1-202-***-****

Aid Project Managers in the management team of resources and project scheduling in order to ensure that the projects are completed on time and on budget

Served as the Technical contact for the Client during and after implementation

Accurately resolve and troubleshoot issues with the EdgeNet software in order to track customer issues

Successfully manipulate the software in order to create custom designs for clients

Create Estimates on the building, implementing and testing of expert systems

Worked with the Quality Assurance department to test finished products to ensure products are designed accurately

Initiate team building skills by working with other members of the team to ensure that the group’s projects are completed in a timely manner

Successfully worked on multiple projects and complete them accurately and timely

Build, Implement, and Test the expert systems to meet client product requirements through object modeling

Aid Project Managers in the management team of resources and project scheduling in order to ensure that the projects are completed on time and on budget

Worked with the Software Engineering group suggesting many ways to enhance software in order to better meet client needs

Customer Service - ICC, Corporation. Brentwood, TN 09/2004-03/2005 Resolve issues from trucking companies by using AS400 program to quote and dispatch trucks caring products ranging from petroleum to hazardous materials.

Critically follow the federal government process of trucks routing depending on materials being carried by each truck.

Thoroughly analyze the rules of materials carried by trucks to determine the safe route to the final destination. EDUCATION

Bachelor of Science, David Lipscomb University, Nashville, TN (2005)

Major – Computer Information Systems

Minor - Business Management

3 Jock: +1-202-***-****

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