Customer Service Representative

ANDREAS PITSINIS

#*** *** ******** *** ****

Tel:647-***-****

E-Mail: ***************@*******.***

OBJECTIVE

To obtain a full time position with an established organization that will provide me with the opportunity to grow

SUMMARY OF QUALIFICATIONS

•19 years of driving experience using various transportation and passenger vehicles including coach buses, 5 ton trucks and 24 passenger party limos

•Valid ACZ class drivers license with a clean driving record

•Excellent time management, interpersonal and customer service skills

•Proficient at handling cash payments

•Experience with vehicle inspection and filling in daily log books

•Experience with document delivery and dangerous goods transportation

•Responsible with clear goals and priorities, able to manage multiple concurrent objectives, assignments or activities. Effective judgment in prioritizing and time allocation.

•Adaptable: works well independently or as part of a team

EMPLOYMENT EXPERIENCE

GLOBAL ALLIANCE, Toronto, Ont. 09/2012 –Present

Chauffer

•Responsible for driving luxury vehicles in transporting VIP clients (executives traveling on official business to specific locations, actors from/to the airport and to various events during the Toronto Film Festival 2012-2015 and others as needed)

•Checked road conditions, planed routes and estimated driving time to specific locations to ensure on time client delivery

•Kept a written record of trips, mileages, stopovers, purchases of gasoline as well as bridge and road tolls.

•Completed daily circle checks, vehicle maintenance and mileage logging

•Greeted all guests and customers in a courteous, friendly and professional manner

•Maintained a professional appearance at all times

•Maintained interior of vehicle neat and orderly

CANADIAN BLOOD SERVICES, Toronto, Ont. 11/2003 –01/2012

Driver/ Logistics

•Responsible for driving cargo vans, buffy-coat vans and 5 ton trucks

•Safely and timely transportation of personnel using 10 to 24 passenger buses to/from mobile clinics

•Responsible for setting up and dismantle equipment and supplies at mobile donor clinics

•Responsible for packing, receiving, verifying and completing accurate documentation related to specimens, blood/products and other supplies for transport

•Transported blood/products under appropriate temperature conditions in a timely manner to the assigned hospital; ensured blood/products were within the appropriate temperature ranges at all times

•Completed daily circle checks, vehicle maintenance and mileage logging

OLYMPIC LIMOUSINE, Toronto, Ont. 06/2000 –08/2011

Part- time Limo Driver

•Responsible for driving 14 passenger stretch SUVs and 24 passenger party limos

•Accepted cash payments from customers and kept record of payments and trips, including names of passengers and destination or pick-up point

•Greeted all guests and customers in a courteous, friendly and professional manner

•Notified dispatcher or service manager of any servicing the vehicles may required, such as oil changes, tires, cleaning, and general maintenance

•Communicated problems to supervisors and willingly took part in solving the issues

•Maintained a professional appearance at all times

•Maintained interior of vehicle neat and orderly

AMBUTRANS, Scarborough, Ont. 08/2000 –10/2002

Driver/ Medical Attendant

•Responsible for driving non-emergency ambulance vehicles

•As a member of a two person crew transported patients on time and safely to/from hospitals, nursing/retirement homes using stretchers and wheel chairs

•Provided excellent service to patients treating those who needed medical care

with kindness and respect

•Responsible for monitoring patient’s vital signs throughout trips and provided verbal reports to receiving medical staff and/or family members

•Completed daily circle checks, vehicle maintenance and mileage logging

CANADIAN CALL PROCESSING, Scarborough, Ont. 07/1999 –07/2000

Customer Service Representative

•Received inbound calls, responding to all customer queries and concerns and providing solutions to ensure that all customers were excellently served and satisfied

•Listened attentively to caller needs at all times to ensure a positive customer experience

•Opened, date-stamped and processed incoming mail

•Responsible for scheduling appointments

ZORPIDIS TRAVEL, Salonika, Greece 07/1996 –06/1997

Service Bus Driver

•Responsible for driving gasoline and diesel multi-passenger vehicles to transport passengers between neighborhoods, schools, and workplaces

•Prepared and submitted reports that included the number of passengers or trips, hours worked, mileage, fuel consumption, and/or fares received

•Picked up and dropped off passengers at regularly scheduled neighborhood locations, following strict time schedules

•Kept bus interiors clean for passengers at all times

GREEK NAVY- ARMED FORCES SERVICE, Crete/Salonika, Greece 09/1994 –07/1996

Compliance and Enforcement Officer

EDUCATION AND OTHER QUALIFICATIONS

Standard First Aid Certificate w CPR Level A

St. John Ambulance

Expiry Date: March 21,2013

2011

Defensive Driving Course

Canada Safety Council

Instructor: George Morritt

2010

High School Diploma

1st Veroia Senior High School, Greece

1993

REFERENCES

•Available upon request

Contact this candidate