Customer Service Manager

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Shaklavian Jones

Houston, TX 77021

Phone: 832-***-****

Cell: 713-***-****

E-Mail: ***************@*****.***

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Willing to train in all aspects to better the company needs. Have minimum management skills. Experience

October 2016 to February 2017 Houston, Tx

Forever 21

Salas Associate

Listened to customer needs and preferences to provide accurate advice. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner.

April 2016 to October 2016 Houston, Tx

New York & Company Outlet

Assistant Manager

Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Fulfilled customer shipping needs using UPS and USPS methods. Maintained daily record of all transactions.

Worked closely with the district manager to formulate and build the store brand. March 2016 to August 2016 Dallas, Tx

Chilis

Hostess (Airport-Dallas Love Field)

Assisted diners with seating as needed

Greeted guests and sat them at tables or in waiting areas

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Inspected dining and serving areas to ensure cleanliness and proper setup November 2015 to February 2016 Houston, Tx

Charming Charlie's

Cashier

Explained information about the quality, value and style of products to Influence customer buying decisions.

Guided customers in choosing items that reflected personal style and shape. Operated a cash register to process cash, check and credit card transactions. February 2015 to July 2015 Dallas, Tx

The Children's Place

Salas Associate

Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Education

Duncanville High School Duncanville, Tx

High School Diploma

Texas Southern University Houston, Tx

Attending

Mountain View Community College Dallas, Tx

Completed Semester

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