Technical Support Manager
Resume:
MILAN MARVADI ** Strawberry Hill Ave
Apt # *G
Stamford, CT 06902
*************@*****.***
Experience:
Data Center Senior Associate (June 2016 – Current)
GE Capital, Stamford, Connecticut.
Managing 24x7 mission-critical environment, full change control process, systems monitoring, facilities and operations.
Maintained whole responsibility for implementation of the Incident Management, Requests for changes & all processes within the GE Datacenters to meet the SLA’s.
Responsible for managing GE’s Network Zones with respect to operations at Equinix Datacenter – Virginia, San Jose, Singapore & Tokyo.
Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues.
Provide technical support for resolution of incident tickets and request for change.
Rack and stack new servers and configure equipment servers, routers, EMC, switches and
Cables (CAT5e, CAT6, Fiber) in the Data Center.
Escort vendors to the Data Center for schedule maintenances, brake-fix of equipments
Such as servers, routers, switches, and EMC, 3PAR and other storage devices.
Provided technical support to client via phone/email to resolve problems.
Maintained product warrantees and handled equipment returns and followed-ups.
Interact with internal teams and vendors for implementation of infrastructures changes.
Co-ordinate with Technical Support Manager for any unresolved issues, as appropriate.
Shift Supervisor (Aug 2015 – Current)
CVS Pharmacy, Stamford, Connecticut
Work effectively with store manager and team member.
Promote CVS customer service culture. (Greet, offer help, and thank).
Assist customers with their questions, problems and complaints.
Supervise the store’s crew through assisting, directing and following up.
Help with loss prevention techniques.
IT Help Desk Support (May 2010 to August 2014)
Global Computers, Mumbai, India.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions using servicenow, and maintained equipment inventory lists.
Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues.
Provided networking/desktop support, Laptops and account maintenance.
Provided technical support to client via phone/email to resolve problems.
Set up, installed and maintain desktop and laptop hardware/software and peripherals.
Maintained product warrantees and handled equipment returns and followed-ups.
Installed windows XP, vista, 7 and 8 operating system and upgraded network equipment.
Identified, isolated and repaired computer equipment showing wear and tear as well as during preventative maintenance routines.
Assisted with maintaining computer room and site network cabling. Co-ordinate with Technical Support Manager for any unresolved issues, as appropriate
Retail Store Manager (September 1997 – December 2009)
Meenoo’s Department Store, Nadi, Fiji Island
Managed the overall operations of a high end retail store with 25 employees.
Provided superior customer services with their questions, problems and complaints.
Processed transactions and accurately maintained daily report of item sold.
Maintained inventories of the store to ensure availability of merchandise and service
Demonstrated knowledge of store products and services to build sales and minimize returns.
Addressed customer needs by immediately resolving conflict, and inspiring long-term relationships.
Provided a positive working environment and handled employee issues appropriately and in a timely manner.
Performed interview and selectively hired the most qualified candidates.
Supervised trained and motivated employees and ensured outstanding performance and conducted performance evaluations on each employee.
CERTIFICATION:
Computer Support Specialist, Alliance Computing Solution, New York, USA
Profile:
Computer: Proficiency with Microsoft Office Application, Windows, Internet, Software and Hardware
Education:
Bachelor of Science (April 1994)
South Gujarat University, India
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