IT Professional

WILLIAM PRUDEN

Veteran, United States Marine

**** **** **** ******, ********, NY 11224

201-***-**** *********@*****.***.***

PROFESSIONAL SUMMARY:

Excellent hands-on training in configuring and installing LAN, Wi-Fi, mobile device management, desktops, laptops, printers and peripherals. Ability to think strategically, creatively and adapt to changing priorities. A keen sense in seeing the “big picture” while managing competing demands. Effective team builder and communicator of goals with outstanding client relation skills.

TECHNICAL SKILLS:

Knowledge of theory and concepts needed to identify and resolve technical problems.

Networking:

Active Directory fundamentals; DHCP and DNS Server; Group Policy management fundamentals; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; Remote Desktop assistance; VPN, NAT, PAT and VLAN configuration

Software:

Windows 7, 8/8.1 & 10; Windows image deployment through PXE and GimageX; Android OS expert user; MS Office 2013/2010; Google Apps; MS Server 2012 R2; VMware Workstation

Hardware:

Data encryption, backups, recovery, cleanups, images; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management

MILITARY BACKGROUND:

Communication Specialist:

Trained and disciplined in accompanying ground forces on missions while serving as a key member of the Communications Specialist team.

Responsible for ensuring a seamless flow of information throughout the deployment.

Assisted in preparing communications plans, while operating and maintaining information systems.

Operated equipment and systems such as radios, computer networks and cryptography protocol.

EDUCATION & OTHER SKILLS:

Per Scholas Program Graduate:

Computer Technician Training: A comprehensive IT curriculum, incorporating a combination of formal instruction and hands-on activities, in a real-world working environment

Applications: Word, Excel, PowerPoint, VMWare, Publisher, Access, Outlook & Google Docs

PROFESSIONAL EXPERIENCE:

Nimble Fitness - New York, NY

www.nimblefitness.com

Club Manager 12/13 - 5/16

A 10,000 sq. ft. fitness facility with a 4,500 membership base generating $3.7 million in annual sales.

Responsible for entire operating budget, as well as capital expenditures and profit and loss analysis.

Oversaw a staff of 30, i.e., sales associates, personal trainers, front desk attendants and maintenance team.

Lead quarterly sales and revenue process, strategic planning, product and service development and client retention planning.

Security & risk management administration, OSHA & ADA compliance as well as accident prevention and fire safety.

Base Fitness - Jersey City NJ

www.basenj.com

Manager / Personal Trainer 5/10 - 2/14

Ensured smooth operations and drove aggressive revenue growth via new customer acquisition, personal Trainer session purchases and new program development.

Maintained full P&L accountability and authority; developed and implemented strategies to elevate the level of customer service, improved local market awareness and increased sales.

Highlighted Contributions:

Catapulted the business, increased monthly sales to $70,000 per month.

Launched a highly successful Martial Arts Program that contributed $3000 in additional monthly revenues. Formulated pricing strategy and rollout.

Optimized and streamlined processes contributing to improved efficiencies and overall client satisfaction.

Strategically expanded brand awareness through the diversification of service offerings.

New York Sports Club - New York, NY

www.newyorksportsclubs.com

Fitness Manager 6/08 - 4/10

Reported to regional Business Director, the position managed all club staff.

Responsible for ensuring the smooth, efficient and profitable operation of club with a focus on driving membership sales and overall financial performance.

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