Customer Service Sales
Resume:
JANINE F. NOLAN
** ********* ******, *** ***, Ottawa, ON. K1Y 4K3
Tel: 613-***-**** Email: *********@*****.***
EXPERIENCED CUSTOMER SERVICE & SALES PROFESSIONAL
Reliable, competent and dedicated to customer service.
Extensive sales experience in retail and call centre environments.
Assessing customer needs and providing solutions to ensure customer satisfaction.
A natural ability to adapt and perform in a team environment.
Initiating customer interest through proactive and positive sales approach.
A good understanding of basic business administration requirements.
PERSONAL SUMMARY
CORE COMPETENCIES
Sales Strength
Positive Attitude
Communication Skills
Attention to Detail
Organizational Abilities
Planning and Implementation
Confident Personality
AREAS OF EXPERTISE
Retail Sales
Proactive sales approach
Customer Service
Sales event and seasonal planning
Business process knowledge
Customer Service Basic reception
Sales closure
RELEVANT SKILLS
CUSTOMER SERVICE
Welcomed and consulted with customers
Efficiently made recommendations to satisfy requirements
Effectively resolved customer enquiries
Managed complaints with professionalism
Creating a good relationship through trust and respect
Maintained strict code of confidentiality when dealing with customer information
STORE ADMINISTRATION
Followed standard open and close procedures
Operating cash desk
Verifying stock orders and deliveries
Merchandising and displaying products
Minimizing shrinkage
Preparation of bank deposits
Assess store needs for promotions
Stock rotation
PROFESSIONAL EMPLOYMENT HISTORY
GIFT HAVEN – Stationery, Craft and Gift Shop
Glen Ballade SA – 2015-2017
Sales Associate – Store Manager
Providing a fast friendly service to customers by assessing needs and matching product requirements
Recommending products based on acquired knowledge
Assisting with knowlegable advise with crafting projects
Initiating additional sales by recommending related items for projects
Monitoring and accurately recording stock
Tracking sales by item
Determining stock requirements and preparing orders
Controlling deliveries and invoicing
Daily open and close procedures
Receiving cash and daily balancing and banking
JANINE F. NOLAN
52 Bayswater Avenue, Apt 609, Ottawa, ON. K1Y 4K3
Tel: 613-***-**** Email: *********@*****.***
PROFESSIONAL EMPLOYMENT HISTORY (cont)
IMPIMED Health
South Africa - 2014 – 2015
Sales Associate
Tele Sales and Marketing
Customer Service
Telesales
Increase Sales through New Business Development
Create Sales Opportunities
Business to Business Sales Development
Achieve/Exceed Sales Targets Sales Support
Sales Administrator
Office Administration
Maintain Client Relationships
Co-ordinate and Manage Sales administration
Develop Sales Strategies
Facilitate Sales Opportunities
Initiate Telephonic sales appointments
PIATTO Pizzeria
South Africa – 2014 -2015
Server - Waitron
Accurately capture customer meal requests
Fulfil customer orders and ensure satisfaction
Liaison with kitchen staff
Receipt and balance bill payments
General housekeeping
Maintain a friendly and approachable customer service
NSRI – National Sea Rescue Institute
South Africa – 2009 -2013
Sales Associate
Tele Sales and Marketing
Customer Service
Telesales
Increase Sales through New Business Development
Create Sales Opportunities
Business to Business Sales Development
Achieve/Exceed Sales Targets Sales Support
Sales Administrator
Office Administration
Maintain Client Relationships
Co-ordinate and Manage Sales administration
Develop Sales Strategies
Facilitate Sales Opportunities
Initiate Telephonic sales appointments
COMPUTER PROFICIENCY
Windows & Excel
Adapt quickly to In-House Programs
REFERENCES
Eileen Oberholster
Overseas references upon request
Contact this candidate