Customer Service High School

Sherri L. Gonzales

**** ***** ******** ***** ~ Wylie, Texas 75098

Mobile Phone 214-***-****

S U M M A R Y

I am interested in using my banking experience in a challenging position with imaging technology. My strengths are dependability and adaptability. My experience in records reconciliation, management, imaging, customer service, cash handling, teller services, and teaching experience demonstrates progressive growth in levels of responsibility.

W O R K H I S T O R Y

Loan Processor 2016

North Texas Development Certified Corporation, Plano

Responsibilities include assisting loan officers, troubleshooting issues, sending loan information to be approved to SBA.

Item Processing 2007 - 2016

Legacy Texas Bank

Responsibilities include balancing incoming transactions, retrieving files from the Federal Reserve, pulling in ATM files, customized assistance for clients, forwarding files to TIB, assisting tellers with branch capture, customer assistance.

Imaging Supervisor 1999 - 2007

North Dallas Bank & Trust Company

Responsibilities include management of staff, all aspects of imaging

duties including encoding documents on 7780 item processing sorter, balancing of all bank transactions, transferring totals to an AS400, and delegating of job duties and overseeing operations.

Teller, North Dallas Bank & Trust Company 1998 - 1999

Responsible for customer service for personal banking, cash handling, and balancing reconciliation. Experience in collections, credit card cash advance, providing customer service, and using a teller computer system including electronic mail communication. Knowledge of EXCEL software.

Proof / Imaging, North Dallas Bank & Trust Company 1991- 1998

Responsible for balancing all incoming transactions. Knowledge and experience in the transition of equipment technologies from the 7760 proof machine to current Peerless imaging equipment.

Proof / Imaging, Capital Bank 1985- 1991

Responsible for balancing all incoming transactions. Experience in meeting critical daily deadlines in filming all transactions to be sent out to large corporations such as EDS. Experience in office tasks such as bookkeeping, bulk filing, and research.

E D U C A T I O N

Attended Eastfield College, Mesquite, Texas

Studies included child development and general studies.

Diploma, North Mesquite High School, 1983

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