Customer Service /data entry

Dawn M. Davis

**** **** ****** ****, *********, Florida 34203 941-***-**** **************@***.***

Objective

I am excited to find a great opportunity to work with new challenges. I love problem solving and getting a job done and accomplished. I have over 11 years experience in customer service, data and payment processing and 5 years processing tickets as a wire operator for 15 brokers and their assistants.

Skills & Abilities

JOB FUNCTIONS

Customer service on the phone with management companies and homeowners to research items and solve issues.

Quickly and accurately process payments with low error rate.

Enter personal and private information to set up auto debits. Create and balance files for deposit, create reports for customers for the daily balance of deposits.

LEADERSHIP

Have been the lead processor for my team.

Run training and resolve issues that may come up, both within the team and with customers.

Coordinated with the transition of two superiors and explained the nature and intricacies of the job my team does.

Experience

SENIOR PROCESSOR CADENCE BANK APRIL 2005 - FEBRUARY 2017

Customer service on phone with management companies and homeowners to answer questions and resolve any issues.

Processing and reporting on Citation Software. Experienced on Word and Excel. Lead Processor with my supervisor in another state.

I am a self-motivated employee with the ability to make sure that myself and my team meet deadlines and expectations.

WIRE OPERATOR AG EDWARDS & SONS, INC. OCTOBER 1999 - APRIL 2005

Efficiently entered orders for equities, bonds, mutual funds, etc.

Multi-tasking with 15 brokers and their assistants; entering orders, keeping track of tickets, distributing admin wires, opening new accounts, and answering phones.

COURT REPORTER RYAN REPORTING FEBRUARY 1997 - JULY 1999

Reporting depositions, hearings and trials

Translated the work I recorded on the stenographer writer into transcripts.

Education

1997 INSTITUTE OF LEGAL & MEDICAL PROFESSIONS

Specialized Associates Degree in Court Reporting

Learning the use of a stenographer writer. Court procedures.

Speed-building classes. Legal and medical terminology. English classes focused on transcripts.

1981 BAYSHORE HIGH SCHOOL

High School Diploma

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