Systems Operator
Resume:
Josh Bell
**** *. ********* ***. *** #***, Ft. Worth, TX 76103
*********@*****.***
Employment History
TherapySync 3/2013 - Present
Systems Operator
Engineering of system solutions for various project & operational needs. Providing outlines for new servers to handle current and future customers.
Install new/rebuild existing servers & configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Work with vendors to implement server configurations set in engineering outlines.
Develop & maintain installation and configuration procedures dealing with custom software for customers. Provide minimum system specifications for customers to purchase laptops or tablets to run custom software.
Contribute to and maintain system standards for company servers and workstations as well as customer units running custom software.
Analyzes methods to address hardware efficiency dealing with customer satisfaction and accessibility.
Use tools to design/pre-design projects to help colleagues visualize hardware structure, obstacles and end result.
Provide escalation support to technical support technicians in regards to hardware issues for customer units.
Design/Maintain database structure and elements that meet system standards (outside of programmers day-to-day).
TherapySync 3/2012 – 3/2013
Customer Support Analyst
Troubleshoot hardware and software issues via phone, email or Help Desk using remote access software LogMeIn to assist customers.
Manage data for customers as request utilizing Microsoft SQL.
Ensure quality in our software while using it daily as support requests are received and completed.
Test computers in the office as needed prior to deployment/repair.
Document bugs/enhancements/new development based on customer feedback.
Stay up to date with latest technologies, hardware and industry standards via magazines, internet and other forms of media.
Lowes Home Improvement
Flooring Specialist 3/2010 – 3/2012
Assist customers with finding products and questions about product.
Research customer questions and requests.
Maintain product placement and keep product stocked.
Answer phone calls about products and availability. iTech West 1/2006 – 12/2009
Lead Technician
Setup appointments with various companies.
Assist customers with computer questions and problems.
Troubleshoot computer issues ranging from systems not powering on to virus removal.
Installation and removal of software and hardware for customer products.
In-home setup of components ranging from computers to routers.
Order parts and software for customer orders.
Maintain inventory spreadsheets detailing customer orders, progress reports and resolutions.
Circuit City 9/2007 – 11/2008
Lead Firedog Technician
Assist customers with computer questions and problems.
Troubleshoot computer issues ranging from systems not powering on to virus removal.
Installation and removal of software and hardware for customer products.
In-home setup of components ranging from computers to routers.
Order parts and software for customer orders.
Maintain inventory spreadsheets detailing customer orders, progress reports and resolutions.
HEB
Cashier/ Gas Station Attendant 6/2005 – 1/2006
Assist customers with grocery questions and checkout.
Assist customers with gas transactions.
Assist customers with bagging and carry out of groceries. Education
Midland Senior High School
June 1998
Texas Scholar, Band, Athletics.
WGU Texas
2016 - Current
B.S.I.T. – Network Administration
Computer/Technical Expertise
Skill: Virus Removal
o Level of Mastery: Expert
o Start/End Date: 1/1992 - In Progress
o Type of Training: Hands on training through trial and error helping family and friends with issues. Provided services through various jobs encompassing troubleshooting, identifying and removing items.
Skill: Microsoft Excel
o Level of Mastery: Intermediate
o Start/End Date: 1/1992 - In Progress
o Type of Training: School projects for various studies dealing with creating lists and using the various built in properties of the program. Work duties maintaining inventory and billing projects.
Skill: Microsoft Windows
o Level of Mastery: Expert
o Start/End Date: 7/1988 - In Progress
o Type of Training: Thorough use of program through personal and professional settings. Troubleshooting issues dealing with software not loading/starting, error messages and crashes. Figuring out new features released through patches, upgrade and new versions. Determining hardware requirements for new units for deployment. Determining third party software compatibility with each update and/or new version.
Skill: Microsoft Windows Server
o Level of Mastery: Advanced
o Start/End Date: 1/2013 - In Progress
o Type of Training: Thorough use of program through professional settings. Setting up and troubleshooting new and existing websites in IIS. Analyzing speed issues with websites loading slowly or not opening at all. Migrating websites and SQL databases from one server to another server for upgrade purposes. Analyzing Event Logs to determine causes of issues dealing with slow response times, unresponsive websites and failed updates. Troubleshooting issues dealing with software not loading/starting, error messages and crashes. Figuring out new features released through patches, upgrade and new versions. Determining hardware requirements for new servers for deployment. Determining third party software compatibility with each update and/or new version.
Skill: Computer Systems Builder
o Level of Mastery: Expert
o Start/End Date: 6/1999 - In Progress
o Type of Training: Building desktop systems for personal and professional reasons. Research the different CPU architectures made by Intel and AMD. Research the changing landscape of technology by reading articles in magazines and online websites dealing with CPUs, hard drives, RAM, optical media, motherboards, cases, power supplies, solid state drives, flash memory, mice, keyboards and various other devices. Recommend the best system build based off of price and work requirements. Assemble system in a timely fashion and test all components to insure everything is working properly. Install desired operating system and additional software as requested.
Skill: Webpage Design
o Level of Mastery: Advanced
o Start/End Date: 3/1995 - In Progress
o Type of Training: Build websites per request using various techniques and technologies. Provide ideas, layouts and mocks before implementing a finished product. Utilize various programs like Microsoft Front Page, Dreamweaver, Notepad and Microsoft Visual Studio for creation.
Skill: Microsoft Word
o Level of Mastery: Expert
o Start/End Date: 1/1995 - In Progress
o Type of Training: Primarily through various school English projects like essays, short stories, poems and reports. Creating invoices for customers for Web Design, System Builds, Custom Work and Professional Trainings. Creating resumes for job applications. Job functions such as monthly newsletters, hardware and software reports, and computer recommendations for new and existing customers to run custom software. Presentations, meetings, research documentation, reports and outlines pertaining to current job duties.
Skill: Microsoft SQL
o Level of Mastery: Intermediate
o Start/End Date: 3/2012 - In Progress
o Type of Training: On the job training assisting customers and co-workers with requests for data. Setting up and removing software installations on customer units to run custom software. Maintaining productions software on various servers containing customer data. Routinely moving backups and restoring databases to speed up customer access. Creating new databases for customers beginning to use our company software.
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