Customer Service Sales

Alfreda Robinson

Booth Attendant - Charlottesville Parking Center

Charlottesville, VA 22903

***********@*****.*** - 434-***-****

Qualified Customer Service Representative And Assistant Manager with 20+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Authorized to work in the US for any employer

WORK EXPERIENCE

Booth Attendant

Charlottesville Parking Center - Charlottesville, VA - May 2011 to Present Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Developed reputation as an efficient service provider with high levels of accuracy. Assistant Manager

Cash Point - Charlottesville, VA - December 2007 to August 2010 Achieved sales goals and service performance requirements of $5, 000 through new customer sales.

Asked open-ended questions to assess customer needs. Dedicated to continuously improving sales abilities and product knowledge. Routinely answered customer questions regarding merchandise and pricing. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Assistant Manager

Allied Cash Advance - Charlottesville, VA - March 2005 to December 2007 Set up and explained new membership contracts.

Assisted in creating pre-season marketing plans to support department and divisional strategies.

Learned, referenced and applied product knowledge information. Asked open-ended questions to assess customer needs. Achieved sales goals and service performance requirements of $10,000 through new customer sales.

Helped drive sales goals and achieve monthly quotas. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Built long-term customer relationships and advised customers on purchases and promotions. Customer Care Representative

Sprint - Charlottesville, VA - October 1999 to July 2003 Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Successfully acquired an average of 20+ new customers per month, generating a 100% growth in revenue. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Detox Technician

Mohr Center - Charlottesville, VA - August 1997 to March 1998 Politely assisted customers in person and via telephone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Asked open-ended questions to assess customer needs.

. Administered Medication

. Completed Intakes

EDUCATION

Associate of Arts in Business Administration

National Business College - Roanoke, VA

1983

SKILLS

CLIENT RELATIONS (10+ years), CREDIT CARD (10+ years), Cash Handling (10+ years), Cash Handling

(10+ years)

ADDITIONAL INFORMATION

SKILLS

Exceptional communication skills Quick learner

Strong client relations Proficient in cash management Credit card processing Training development aptitude Creative problem solver MS Windows proficient

Cash flow management

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